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Metropolitan Family Services · 1 day ago

Resource & Information Advocate

Chicago, IL

Full-time

Onsite

Entry, Mid Level

$40K/yr - $44K/yr

2+ years exp

Metropolitan Family Services is a comprehensive human services agency that empowers families to learn, earn, heal, and thrive. The Resource and Information Advocate role involves providing crisis intervention and support to survivors of domestic violence, assessing their needs, and connecting them with appropriate resources and services.

Communities

Responsibilities

Greets survivors seeking assistance at the Centralized Domestic Violence Courthouse of Cook County and effectively assesses their immediate needs

Provides crisis intervention, emotional support, and brief assistance in the preparation of Orders of Protection, Stalking No-Contact Orders, and Civil No Contact Orders

Provides guidance, information, and referrals. This may include a brief overview of available court options, an explanation of possible interventions, answering questions, and referring clients to resources both within and outside of the courthouse (including court advocacy services offered by Metropolitan Family Services and other organizations)

Develops and maintains a strong working knowledge of MFS programs and community-based resources. May facilitate linkages with services both within MFS and in the community

Attends any mandatory group supervision and program/agency meetings

Participates in a team-oriented approach by collaborating with departmental staff and other programs to provide comprehensive services for clients

Completes paperwork and enters data in a timely manner, including client information sheets and other documentation needed for a client’s file

Works within contract, grant, and program expectations, including meeting timelines, grant objectives, and reporting requirements

Remains cognizant of current developments in the field of domestic violence. Attends appropriate workshops, conferences, etc. to enhance professional development and understanding of issues in the field

Establishes and maintains contact with local agencies, organizations, and partnering sites as appropriate; effectively and professionally represents Metropolitan Family Services and the domestic violence program in the community

Provides services in accordance with the Illinois Certified Domestic Violence Professionals’ code of ethics

Other duties as assigned

Qualification

Crisis interventionCommunity resourcesAdvocacy skillsTraumaLegal systemsEmpathic attitudeCultural competencyBasic computer knowledgeOrganizational skillsCommunication skillsTeam collaboration

Required

High School diploma or GED equivalent plus 4+ years' work experience

OR Associate's degree plus 2+ year work experience, preferably in the field of gender based violence, within the legal system, or in a social services related capacity

Knowledge of community resources, advocacy and crisis intervention skills, an understanding of trauma, and familiarity with legal systems and concepts is beneficial

Interest in domestic violence prevention/intervention and in continued growth within the field

Empathic, non-judgmental, service-oriented attitude in work with clients

Ability to respond appropriately in varied situations, multi-task, and function with minimal supervision

Strong organizational, record-keeping, and communication skills (both verbal and written)

Ability to work and problem-solve both independently and collaboratively within a team environment, demonstrating professionalism, flexibility, and mature judgment

Must demonstrate effectiveness in working with people from diverse cultural, ethnic, and socioeconomic backgrounds

Must be able to accommodate flexibility in work schedule, which may include some variable evenings and/or weekends

Must be able to operate general office equipment and have basic computer knowledge

Benefits

Medical Coverage, Dental Coverage, and Vision Coverage.

Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.

FREE General Medicine and Behavioral Health Teladoc services provided to all team members.

Retirement 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

Company

Metropolitan Family Services

Metropolitan Family Services is a family social services company providing programs to help families in various communities. It is a sub-organization of Metropolitan Peace Initiatives.

Founded in 1857

Chicago, Illinois, USA

1001-5000 employees