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ECMC · 12 hours ago

Agency Relations Representative Senior

Minneapolis, MN - Hybrid

Full-time

Hybrid

Mid, Senior Level

$24/hr - $31/hr

4+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Agency Relations Representative Senior offers dedicated support to ECMC's external collection agencies by researching and resolving borrower issues and managing daily/weekly/monthly files.

Non Profit

Comp. & Benefits

Responsibilities

Creates reports for internal and external use including daily performance reports, weekly placement by performance reports and monthly reports

Acts as resource for staff and external agencies for updates

Researches and reviews account issues

Researches rehabilitation balance discrepancies

Responds to telephone calls, voicemails, emails and written correspondence from external agencies

Assists external agencies in the Direct Loan Consolidation process

Manages balance discrepancy reports and works with lenders for additional funding on rehabilitation accounts

Manages relationships with external collection agencies

Effectively organizes, plans, controls and prioritizes tasks and projects

Tracks, researches and resolves agency-related issues

Assists with testing system changes that impact the external agency process

Onboards new external agencies

Perform other duties and responsibilities as assigned

Qualification

Financial services experienceMicrosoft Office SuiteRegulatory knowledgeCommunication skillsOrganizational skills

Required

High School diploma or GED

4+ years of experience in the financial services industry

Intermediate proficiency in Microsoft Office Suite

Basic knowledge of Microsoft office

Preferred

Post-secondary degree

Knowledge of various regulatory changes and how it impacts the business

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.

Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees