Circle · 4 days ago
Customer Success Manager, Circle Plus
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $120K/yr
4+ years expCircle is building the world’s leading all-in-one platform for online communities, and they are seeking a Customer Success Manager for their Circle Plus offering. In this role, you will serve as the primary point of contact for strategic customers, guiding them through onboarding and ensuring product adoption while helping them unlock ongoing value from Circle.
AppsCommunitiesContentContent Creators
Responsibilities
You’ll be helping our customers succeed in building an engaging community, and establishing yourself as a trusted advisor along their journey. Over the course of your first year you’ll ramp toward serving 100+ customers
You will be responsible for onboarding 8-15 new customers per month, which typically entails delivering strategy and implementation guidance over a series of 6 or so meetings in their first 90 days as a customer. Following their successful launch, you’ll move to monthly or quarterly strategy sessions
Develop strong relationships with both new and existing customers to understand their goals, and consult on the best ways to achieve them using Circle to drive product adoption, revenue growth and retention across your book of customers
Analyze customer usage across your book of business to identify risks and opportunities, create accurate forecasts, then take ownership of designing and executing engagement campaigns to action against them
Communicate thoughtfully with your clients and internal stakeholders to ensure prompt answers that can be understood by both technical and non-technical recipients
Maintain a deep understanding of the Circle platform, our branded app capabilities, and online community building strategies to make recommendations on how customers can accelerate their desired outcomes
Partner closely with other internal stakeholders to share customer stories & experiences that help build deeper understanding of customers goals, use cases and outcomes
Act as an internal advocate for customers by consistently contributing feedback to product & engineering on areas for improvement to enhance the customers experience
Contribute to the ongoing improvement of our customer success processes and methodologies
Working with customers through their renewal and re-consideration windows to help them understand how Circle can support their business strategy and future planning
Qualification
Required
Strong alignment with our values, find our values on our career page if you haven't read up on them yet
You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5
You either have 4+ years working directly with creators or a company in a community management role, or you have 4+ years of experience in SaaS Customer Success role, working with SMB customers to drive product adoptions, expansion, and retention
You have experience serving customers and navigating the complexity of tight timelines, complex processes and managing relationships with multiple stakeholders both internally and externally
You are comfortable learning and understanding business models across various industries/segments. You will often be driving the conversation to help your customers define what success means for their community
You have a growth mindset and are willing to share and receive feedback in a constructive, respectful, and empathetic manner. We care deeply about getting better as individuals and as a team every day
You're driven & process-oriented. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Circle
You're able to switching contexts throughout the day, from responding to customer emails, to leading a product training, to running a quarterly community review, to meeting with the Product team about an upcoming feature
You are a team player with a high level of integrity and desire to assist your team. When you find processes that work, you will document them through playbooks, teach others, and champion wider adoption
You have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
You're resourceful. You may not have all the answers, but you know how to find them
You're a self-motivated, proactive team player. You bias towards action and work effectively in a highly ambiguous, ever-changing environment. You're able to hone in on granular details and also take a step back to understand the larger strategy and philosophy of how and why decisions are made
You have experience leveraging product usage data in your approach to engaging, expanding, and prioritizing your accounts
Preferred
Familiarity and proficiency with HubSpot, Zapier, Notion, Canva, Google Suite
Experience serving and working with successful creators
Familiarity with the Circle product already
Benefits
Fully remote: work from anywhere in the world!
Autonomy and trust to do your job: we care about outcomes over everything else.
Paid time away: all employees are given 35 days of PTO annually. We also offer a paid sabbatical after 5 years.
Generous U.S. benchmarked compensation and startup equity no matter where you are in the world.*
Awesome medical coverage with 100% coverage for you and your family, or medical reimbursement options where applicable!*
Parental leave for parents expanding their family, or just starting one.
Home office stipend to help you get up and running.
Learning & development stipend to help you level up your professional skills.
Annual bonus potential for roles that don't already receive variable income or commission.
Company retreats: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world! We’ve had past retreats in Colombia, Portugal, and Mexico, with more planned on the horizon.
Company
Circle
Circle is a community platform that brings together the creators' discussions, memberships, and content.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$30.4MKey Investors
Tiger Global ManagementNotation Capital
2024-03-12Series B
2021-11-15Series A· $24.9M
2021-06-01Series A
Leadership Team
Sid Yadav
Co-founder & CEO
Andrew Guttormsen
Co-founder & Chief Revenue Officer
Recent News
2024-10-30
2023-10-09
Company data provided by crunchbase