Apply on Employer Site

System One · 8 hours ago

Field Support Analyst

Atlanta, GA

Contract

Hybrid

Senior Level

$35/hr - $35/hr

5+ years exp

System One is a leader in delivering outsourced services and workforce solutions across North America, and they are seeking a Field Support Analyst for a 12-month contract position. The role involves managing service requests for electric services, ensuring effective communication with customers, and providing operational support to field personnel.

Staffing Agency

Responsibilities

Efficiently schedule and manage service requests for deenergizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations

Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow-up actions

Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality

Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status. Generate reports as needed to track service metrics and identify areas for improvement

Address any scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed

Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction

Provides essential operational support to field personnel by coordinating, dispatching, and responding to internal service needs with accuracy and efficiency

Accurately assign and dispatch field personnel to service locations based on priority, skill set, and availability

Provide real-time assistance to field teams, ensuring they have the information, tools, and resources needed to complete their work effectively