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CVS Health · 12 hours ago

Senior, Implementation Analyst

United States

Full-time

Remote

Mid, Senior Level

$47K/yr - $122K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through local presence and digital channels. The Senior Implementation Analyst is responsible for directing customer benefit plan implementations, collaborating with stakeholders, and leading initiatives to enhance the implementation process.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Responsible for directing all aspects of customer benefit plan implementation

Partners with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded

Leads process improvement efforts to promote on-going enhancements to program installation

Mediates and coordinates resolution of all project deliverables and implementation related issues

Develops and executes implementation strategy consistent with customer expectations

Ensures strategy is administered in accordance with all performance guarantee arrangements

Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process

Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements

Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.)

Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization

Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients

Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials

Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process

May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products

Furnishes essential feedback on the effect new products lend to the implementation process

May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members

Qualification

Healthcare industry knowledgeProject managementLeadership experienceMicrosoft ExcelClaimsBenefits TestingPresentation skillsAutomation toolsAI toolsMedicare experience

Required

5 years in depth knowledge of healthcare industry experience

Project management and leadership experience

Experience preparing and delivering presentations

Experience interacting with various levels of the organization to effectively influence others and achieve optimal results

Proficient in Microsoft (pivot tools, excel, PP presentations)

Preferred

7 years of in depth knowledge of healthcare, PBM, Account Management

Medicare experience

Knowledge of Claims and Benefits Testing/Processing

Automation, AI tools

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility