CVS Health · 2 months ago
IT Managed Services Operations Manager
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $146K/yr
5+ years expCVS Health is the nation’s leading health solutions company, dedicated to transforming health care for millions of Americans. The IT Managed Services Operations Manager will oversee the governance of Managed Services contracts, ensuring compliance and efficiency in Application Production Support services while collaborating with internal and external stakeholders.
Health CareMedicalPharmaceuticalRetailSales
Responsibilities
Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks
Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes
Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments
Serve as a liaison between Aetna Technology and vendor Managed Services resources. Respond to internal inquiries and help resolve service-related issues
Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility
Identify opportunities to streamline contract management governance and operational workflows. Collaborate with vendors to enhance scope estimation processes
Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment
Qualification
Required
5+ years of production support experience or related support role in technology preferably for a major Healthcare company
3+ years of experience in contract administration or related role
3+ years of data analysis and reporting using tools like QuickBase, Excel, and PowerPoint. Able to manage sensitive information with discretion
2+ years experience validating compliance with contract terms and operational processes
2+ years experience with process auditing, documentation, and coordination
5+ years experience and proficiency with Microsoft Office Suite and SharePoint
Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience)
Preferred
Adept at understanding terms of the Statement of Work and articulating contract terms in a manner that is easily understood
Experience drafting and reviewing contract documents to ensure all necessary clauses and details are included and unambiguous
Familiarity with Managed Services operating models within an Information Technology Production Support healthcare organization
1-5 years of experience building applications in QuickBase, with an emphasis on automation and pipelines
Commitment to maintaining confidentiality and integrity. Strong interpersonal and emotional intelligence skills. Proactive approach to learning and professional development
Familiarity with ServiceNow APM and basic contract lifecycle management
Detail-oriented, organized, and adaptable
Able to manage multiple priorities and build strong relationships in a collaborative, fast-paced environment
Relevant certifications (e.g., ITIL, PMP, Six Sigma, CCMA, GRCP) are desirable
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase