International Voyager Inc · 7 hours ago
Cruise Concierge: Sales & Customer Support
United States
Part-time
Remote
Entry Level
1+ years expInternational Voyager Inc is a leading online cruise travel company dedicated to providing customers with better deals on cruise vacations. They are seeking enthusiastic cruise concierges to provide outstanding customer service, close sales, and maintain excellent customer relationships.
E-CommerceTravel
Responsibilities
Communicate with customers through calls, chats, and emails to assist with bookings, provide travel guidance, and resolve inquiries
Meet sales and service targets by building trust and sustainable customer relationships through professional and interactive communication
Promote cruise packages, add-ons like insurance and excursions, and upsell relevant services to maximize customer satisfaction
Handle booking updates, cancellations, and refunds while adhering to company policies and maintaining accurate records in the CRM system
Collaborate with clients to create personalized travel plans, ensuring smooth journeys and resolving issues promptly
Stay updated on promotions, notify clients of itinerary changes, and process payments accurately
Follow scripts and company guidelines to ensure consistency and compliance while exceeding customer expectations
Maintain and update customer profiles in the CRM and ensure all details are accurate and up-to-date
Go above and beyond to address customer needs and provide exceptional service
Document call logs, sales records, and other essential data efficiently using our CRM and other systems
Promptly notify supervisors or managers of any system issues to ensure operational efficiency
Adhere to company policies, including error reporting, accurate processing of cancellations, changes, and payments across all systems
Foster trust and lasting relationships through open, interactive communication with customers
Deliver accurate and comprehensive information using appropriate tools and resources
Achieve individual and team sales targets while maintaining exceptional service standards
Qualification
Required
Sales Experience: Minimum of 1 year in sales, ideally in a call center setting. A proven track record of consistently exceeding sales quotas over the phone is essential
Customer Support Expertise: At least 1 year of experience in customer service, telesales, or client service roles
Sales Mindset: Strong negotiation skills, goal-oriented, and capable of turning challenges into sales opportunities
Communication Skills: Excellent phone handling, active listening, and the ability to adapt to diverse personalities
Tech-Savvy: Familiarity with CRM tools (e.g., Hubspot, Salesforce, Zendesk) and live support platforms (e.g., LiveChat, Intercom)
Product Knowledge: Ability to quickly learn, articulate, and promote products and services effectively
Problem Solving: Cool-headed, resilient under pressure, and skilled at de-escalating and resolving customer concerns
Education: High school diploma or equivalent is required
Secure and quiet home office, away from domestic and street noise
Desktop or laptop
Intel Core i5 / AMD Ryzen 5 processor
1 Ghz - 2 Ghz processor
Windows OS
Minimum 4 GB of RAM (8 GB recommended)
A professional headset is crucial for the highest quality calls. Bluetooth headsets and earphones are not allowed. You need to have a professional quality headset. We recommend Jabra Evolve 40 Stereo
Google Chrome
Sound Card, Speakers
Min 15” Monitor, preferably 2
A quality virus and spyware protection and activated firewall
Broadband internet connection (DSL or cable). 1 Mbps per person sharing the connection. Note: Satellite, Dial-Up or wireless is not allowed. You will be required to test the connection (help.cloudtalk.io/en/articles/2145441-how-to-test-the-quality-of-your-internet-connection)
Backup generator in case of power outage
Preferred
Cruise Industry Background: Experience in cruise lines (either onboard or in online support) is highly advantageous and will significantly enhance your candidacy
Travel Industry Experience: Previous experience in the travel industry or familiarity with Odysseus software is a bonus
Benefits
Possibility to work part-time (to be discussed, based on your qualifications)
Work from home
Dynamic incentive program with flexible commissions tailored to reward performance and drive sales success
Discounted cruise vacation
Company
International Voyager Inc
With 20 years of expertise and over 500,000+ cruisers served, we're the trusted source for an unforgettable cruise vacation with the best prices guaranteed and award-winning customer service.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Maguire
President & CEO
Recent News
2025-10-22
Company data provided by crunchbase