Swoon · 5 hours ago
Customer Service Representative
Peoria Metropolitan Area
Contract
Onsite
Entry Level
$21/hr - $21/hr
1+ years expSwoon is a leading client in the Peoria, IL area seeking a Customer Service Representative for a 1-year contract role. The main function of this role is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
Responsibilities
Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
Act as escalation point for clients/customers
Approve the referral of unresolved customer grievances to designated departments for further investigation
Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
Solicit sale of new or additional services or products
Qualification
Required
High school diploma or GED required
Customer service related experience required
MS Excel capability
Strong communication skills (written and verbal). Ability to assist unsatisfied customers in a positive manner. Responses should be professional and business appropriate
Self-starter with strong initiative. Little to no follow-up required
Able to easily identify what work should be prioritized
Candidate will be working in the credit card company's software
MS Excel (Pivot Table, V-Lookup knowledge is required)
Team player. We have a high functioning team environment and need a candidate that can contribute effectively
High level communication skills (verbal and written)
High level confidentiality
Business etiquette. This position will be communicating via Chat and Email to every level employee at the company. It is a requirement to have the ability to construct an email with relevant subject line, greeting, body, and closing that clearly communicates relevant information
Preferred
Associates degree preferred
Ability to learn new systems/software quickly
SAP Concur experience
Previous credit card administration experience
Expense book reconciliation
Bookkeeping/accounting background
Benefits
+optional benefits
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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