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Fonoa · 1 day ago

IT Support Engineer

New York, US

Full-time

Hybrid

Entry, Mid Level

$77K/yr - $105K/yr

Fonoa is transforming how digital-first companies stay tax compliant by providing modular API solutions. They are seeking an IT Support Engineer to scale internal IT processes and deliver support to their globally distributed team, ensuring efficient IT operations and enhancing security.

Developer APIsFinancial ServicesFinTechSaaS

Growth Opportunities

Responsibilities

Build a smooth, reliable day-one setup experience by making sure new joiners have the right hardware, software, and access from the start

Own and resolve help desk requests, supporting employees with day-to-day technical issues

Be part of the rotation in the on-call calendar for the team

Administer and maintain our Google Workspace environment, including user provisioning, group and calendar management, security settings, and support for day-to-day operations

Manage the full lifecycle of IT equipment—from procurement and repairs to replacements and secure disposal

Create and maintain clear, proper documentation for internal IT processes

Manage user access and permissions across our internal tools and platforms

Keep our hardware inventory accurate and up-to-date

Work closely with vendors and service providers to evaluate and support the tools we rely on

Build and maintain internal tools and automation to make our IT operations more efficient and scalable

Qualification

Mobile Device ManagementGoogle Workspace AdministrationHardware ManagementSoftware DeploymentSecurity Best PracticesAutomation ToolsScripting in PythonTroubleshooting

Required

Have hands-on experience with Mobile Device Management (MDM) tools and know how to deploy, configure, and monitor devices at scale securely

Know your way around hardware management—handling procurement, renewals, and logistics while keeping asset records current

Are comfortable rolling out and managing software across platforms, ensuring everything runs smoothly and meets company needs

Hands-on experience administering Google Workspace in a company setting

Enjoy supporting your teammates, especially when troubleshooting hardware or software issues (MacOS is a big plus here)

Understand the importance of security and have experience applying best practices like encryption, access controls, and regular audits to protect systems and data