DuPont · 16 hours ago
Technology Customer Service Manager – Commercial Excellence
Wimington, Delaware
Full-time
Hybrid
Senior Level
5+ years expDuPont is a company dedicated to empowering the world with essential innovations. They are seeking a Technology Customer Service Manager to bridge technology and business strategy, enhancing customer experience and operational excellence through technology solutions.
Advanced MaterialsElectronicsInnovation ManagementMachinery Manufacturing
Responsibilities
Lead solution design and delivery for technology solutions utilized by the customer service and sales operations teams in collaboration with Commercial IT and cross-functional teams. Solutions may include enterprise platforms such as Salesforce.com (covering Sales and Service Clouds, and B2B Commerce Clouds), ERP systems, and other order-to-cash technologies
Ensure seamless integration between systems; enforce data governance, security, and compliance standards including data privacy
Define and maintain IT standards, SLAs, and lifecycle management for customer service and sales operation technologies in conjunction with the Commercial IT team
Work with appropriate groups to develop dashboards and KPIs in Power BI to measure operational efficiency, customer experience, and value realization
Own resolution of system defects, outages, and enhancements
Manage technology vendors, contracts, and product roadmaps to ensure performance and scalability
Collaborate with the Customer Excellence & Sales Operations Manager and the Global Business Process Solutions Manager to translate business objectives into technology delivery plans
Ensure system integrity and automation so the Commercial Center of Excellence can govern data stewardship and operational workflows
Qualification
Required
Bachelor's degree in business, information systems, or related field required
5+ years in IT or sales operations within a global enterprise, partnering closely with customer service and commercial teams
Strong knowledge of Salesforce (Sales & Service Cloud), B2B eCommerce Lightning, SAP Master Data Governance, SAP (Order to Cash solution); familiarity with Power BI and data visualization
Understanding of commercial processes, customer service workflows, Agile VOC practices, and omnichannel contact center integrations
PMP, Agile (Scrum/Kanban), Lean/Six Sigma and relevant martech/CRM certifications desirable
Excellent communication, stakeholder management, and problem-solving; ability to lead cross-functional teams and deliver under tight timelines
Familiarity with Agile, DevOps, and cloud models (IaaS, PaaS, SaaS); experience with vendor management and platform governance
Preferred
MBA or advanced degree preferred
Benefits
DuPont offers a comprehensive pay and benefits package.
Company
DuPont
DuPont offers construction materials, fabrics, packaging materials, and solutions.
10001+ employees
H1B Sponsorship
DuPont has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (13)
2023 (10)
2022 (14)
2021 (25)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-06-03IPO
Leadership Team
Lori Koch
Chief Executive Officer
Daryl Roberts
Senior Vice President, Chief Operations & Engineering Officer
Recent News
Research & Development World
2026-01-16
Research & Development World
2026-01-16
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2026-01-13
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