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Tarkett · 3 hours ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

2+ years exp

Tarkett is a worldwide leader in innovative flooring and sport surface solutions, and they are seeking a Customer Service Representative for their Residential division. This role involves being the initial point of contact for residential customers, processing orders, and liaising with various internal departments to ensure timely and accurate order fulfillment.

Building MaterialManufacturing

Responsibilities

Primary point of contact for key accounts and internal stakeholders including project management, sales, operations, and logistics

Processes and tracks orders and expedites through production and shipping

Proactively looks for solutions to customer requests

Stays abreast of residential products across all product categories

May participate in regular conference calls with Residential Accounts

Uses keyboarding, data entry skills and computer programs (Excel, CAMS, SAP, AS400, Word, CRM, etc.)

Provides product specifications, installation instructions, and warranty forms when requested

Cross trains in all facets of the department and may serve as backup for others in the department

Answering calls in a high call-volume setting

Other duties as assigned

Qualification

Customer service experienceCAMS/SAP experienceMicrosoft Office SuiteData entry skillsOrganizational skillsVerbal communicationWritten communication

Required

A history of success in customer service, inside sales or a similar field

High school diploma or GED and 2+ years of customer facing experience

Experience in CAMS/SAP Require

Intermediate to advanced proficiency Microsoft Office Suite, especially Excel

Excellent organizational, written, and verbal communication skills a must

Preferred

Experience in residential, hard, and soft surfaces a plus

Benefits

Competitive benefits, pay, and retirement plan options!

Company

Tarkett

Glassdoor3.8

With a history of more than 140 years, Tarkett is a worldwide leader in innovative and sustainable flooring and sports surface solutions, generating net sales of € 3.3 billion in 2024.

Founded in 1880

Lentzweiler, Diekirch, LUX

10001+ employees