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Jackson Nurse Professionals · 2 hours ago

Associate Program Manager

United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Venn Workforce Optimization, a Jackson Healthcare company, is a leader in healthcare staffing and resource optimization. They are seeking an Associate Program Manager to support locum staffing services by ensuring smooth daily operations and providing exceptional service to clients and internal partners.

Staffing Agency

Responsibilities

Support the Program Manager(s) and cross-functional teams in delivering locum staffing services

Serve as liaison to Program Manager, client and agencies

Partner with Program Manager(s) on the entire VMS process - requisition, confirmation, onboarding, credentialing, booking, timesheet approvals

Deliver comprehensive reporting and analytics that meet client expectations and align with Statement of Work (SOW) requirements

Develop and customize reports for clients, focusing on areas such as fulfillment, agency ranking, onboarding, and additional client-specific needs

Maintain data integrity and operational workflows in VMS platforms

Communicate and coordinate with suppliers to ensure timely submissions and compliance

Execute booking confirmations in alignment with contractual terms in client master agreement and supplier agreements

Ensure facilitation of all workflow steps occur within the VMS and are progressing timely

Partner with Program Manager(s) to review provider presents to ensure all requirements have been fulfilled and complete

Manage and communicate any and all changes in requirements, requisitions, schedules, rules of engagement to Program Manager(s)

Work with VMS partner to ensure effectiveness, support, and evolution of capabilities

Ensure timely timekeeping approvals and process; working with billing on issues and help to resolve

Provide good customer service, handle escalated concerns and direct each to the appropriate parties when necessary

Support implementation and special projects support as needed

Identify and escalate operational risks or delays as needed

Qualification

VMS experienceAccount managementOnboardingHealthcare recruitingMicrosoft OfficeCommunication skillsInterpersonal skillsOrganizational skillsProblem-solving skills

Required

High school diploma or equivalent required

2+ years of account management or administration experience with 1+ year with MSP or large client

Experience working in a VMS

Experience in onboarding, compliance, privileging

Ability to adhere to and exhibit the Company Values at all times

Strong knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams

Strong user experience with VMS platforms

Knowledge of company products

Strong understanding of healthcare recruiting processes and strategies

Ability to effectively manage multiple competing priorities in a fast-paced environment

Excellent communication skills - both oral and written

Ability to build strong business relationships at all levels

Strong interpersonal skills

Strong attention to detail

Strong organizational and time management skills

Ability to work independently and collaboratively

Solid critical thinking and creative problem-solving skills

Ability to consistently meet goals, commitments, and deadlines

Ability to work with sensitive information and maintain confidentiality

Ability to interpret various instructions

Ability to deal with a variety of variables under only limited standardization

Ability to work remotely

Ability to travel up to 20%

Preferred

Bachelor's degree preferred

Previous locum tenens experience strongly preferred

Startup experience preferred

Industry knowledge preferred but not required

Benefits

Company-paid beneﬁts (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)

Healthcare beneﬁt options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)

Paid parental leave

Company sponsored 401k plan with company matching

PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure

Remote/work from home job opportunities