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Surf Air Mobility · 22 hours ago

LNS Airport- FT Customer Service Agent

Lititz, PA

Full-time

Onsite

Entry Level

$14/hr - $14/hr

1+ years exp

Surf Air Mobility is an innovative company transforming air mobility with a customer-first approach and advanced software solutions. They are seeking an Airport Cross-Utilized Agent who will be responsible for handling customer service activities at airport stations, including checking in passengers, managing luggage, and ensuring compliance with safety regulations.

Airlines/Aviation

No H1B

Responsibilities

Ensuring FAA, Airline, and airport regulations are followed

Enforcing safety/security measures and protecting sensitive zones

Creating and modifying reservations

Checking in passengers; safely loading and unloading passengers

Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight

Reviewing baggage tags for accuracy

Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Making announcements over a public address system

Processing credit card payments

Directing aircraft parking and dispatch on the ramp

After training, towing aircraft to proper parking positions on the ramp

Maintaining work area and mechanical equipment in proper order

Qualification

Customer service experienceCommunication skillsComputer skillsBasic math abilitiesProfessional appearanceDiffuse stressDetail-oriented

Required

High school diploma or equivalent

Valid driver's license and reliable transportation

Computer skills – ability to learn reservation and phone systems, proficient with a PC

Basic math abilities

Ability to work within a 24/7 operation including holidays

Ability to pass a 10-year background check and pre-employment drug screen

At least 21 years of age

Authorized to work in the U.S. per the Immigration Act of 1986

Excellent written and verbal communication skills

Able to read, write and speak English effectively

Able to maintain eye contact when speaking with customers

Professional in appearance and manner

Ability to learn, understand and communicate the terms of the company's Contract of Carriage

Courteous in all interactions

Able to interact effectively with passengers, co-workers, and management

Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Ability to diffuse stressful situations

Detail-oriented and self-motivated

Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet

Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time

Must be able to stand for extended periods of time

Must be able to work in all weather conditions and in confined spaces

Must have sufficient vision and the ability to safely perform the essential functions of the position

Must be able to meet all physical requirements related to aircraft weight limitations before and during employment