Hilton · 9 hours ago
Senior Manager, MarTech Operations Support - Customer Data Platforms
Addison, TX
Full-time
Onsite
Senior Level
7+ years expHilton is a leading global hospitality company known for its award-winning culture. As a Senior Manager of MarTech Operations Support, you will oversee the Customer Data Platform and ensure seamless integration and support for Hilton's Loyalty & Marketing team, utilizing your analytical and technical skills to enhance customer experiences.
HospitalityLeisureResorts
Responsibilities
Perform as team expert for Hilton's Customer Data Platform (CDP) and other MarTech database-related support issues and requests
Work with Data Engineers on data related issues by conducting analysis and testing support until resolution
Be the Team Lead on formal RCA reviews for CDP and Database related issues
Engage Product and IT teams for new CDP and data integration processes for ongoing support and team knowledge sharing
Develop reusable ad hoc SQL scripts, API scripts, views and stored procedures across the team for CDP and data related issues and service requests
Assist team in setting up and evolving data access controls and access request protocols
Assist in setup and ongoing monitoring of CDP's processes and data health
Be a team lead for data governance and data quality standards, driving best practices and continuous improvement
Provide and maintain support documentation for MarTech Platforms with emphasis on CDP and MarTech database integrations (ex. KBAs, SOPs, User Access Requests)
Backup MarTech Operations team members for everyday support issues and requests for all MarTech platforms
Work directly with platform users, solution providers, IT and Service Management teams for issues, minor system enhancements, or system maintenance cycles with emphasis on CDP and MarTech database integrations
Represent team by attending meetings with users, IT and platform providers for CDP and data related items
Coordinate issue resolution across IT and vendors for MarTech platform data integrations
Coach other team members to support data integration processes and issues
Communicate updates with Senior Leadership on system and data-related issues
Ensure team is following best practices in supporting data integrations
Provide training and knowledge sharing for CDP and MarTech Database integrations
Perform as Team Lead for CDP and MarTech database issues, support capabilities, and process improvements
Support team in onboarding of new MarTech platforms or capabilities with focus on data integrations (ex. user access, data imports and extracts, monitoring)
Oversee ad-hoc requests including one-time data loads and extracts
Help establish and advocate for Hilton's data management and governance processes
Strengthen team by building data support scripts and establishing processes to better support Hilton's CDP and MarTech databases
Assist team with other non-data related platform support activities
Qualification
Required
Seven (7) years of professional work experience in Technology or related field
Two (2) years' experience with CDP, Database, or enhancements (ex. Redshift, Oracle, Teradata, SQL Server or Treasure Data experience)
Two (2) years of SQL experience for system support, including proficiency in writing complex queries, JOINs, CASE logic, functions, and qualifiers
Experience working with data integrations including ingestion and export processes (ex. API, sFTP, and AWS S3)
Experience with service management and collaboration tools (ex. Jira, ServiceNow, Salesforce, Confluence, and SharePoint)
Preferred
BA/BS Bachelor's Degree in Information Systems, Computer Science, or related field
Five (5) years of Marketing technology experience
DBA, Data Engineer, or Data Analyst experience for enterprise platforms
Cloud or 3rd Party SAAS platform experience
API integration support experience
Project Management, IT Service Management, or Support Helpdesk experience
Experience managing teams or mentoring junior team members
Hospitality, Travel, or Technology industry experience
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
H1B Sponsorship
Hilton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
Business Wire
2026-01-16
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Company data provided by crunchbase