Apply on Employer Site

Hays · 2 days ago

ITSM Lead

Plantation, FL

Contract

Onsite

Senior Level

$70/hr - $80/hr

5+ years exp

Hays is seeking an ITSM Lead for a contract position in Plantation, FL. The role involves leading IT Service Management initiatives, managing change processes, and implementing ITSM tools while ensuring adherence to ITIL best practices.

Information ServicesRecruitingStaffing Agency

No H1B

Hiring Manager

Randy Swank

Responsibilities

5+ years of ITSM (IT Service Management) experience in mid-to-large scale organizations

Strong knowledge of ITIL and ITSM best practices

Proven experience leading IT Change Management programs

Experience building and maintaining a CMDB (Configuration Management Databases)

Experience managing CAB (Change Advisory Board) processes and approvals - will lead weekly meetings

Experience implementing or migrating to an ITSM platform; some project management required

Experience managing ITSM operations outside of ServiceNow

Hands-on experience with ITSM tools such as ServiceNow, Fresh Works, Halo ITSM, Jira/Atlassian, or similar (transitioning from Zendesk to Halo ITSM)

Must have an ITIL v3/v4 Foundation cert

Bachelor’s Degree needed to convert to FTE at our client

Preferred Licenses / Certifications: Adv. ITIL certs such as ITIL Managing Professional, ITIL Strategic Leaders, ITIL Master

Experience in automation and AI-driven IT service enhancements

Qualification

ITSM experienceITIL knowledgeChange ManagementCMDB managementITSM platform implementationServiceNow experienceITIL v3/v4 certificationAutomation experienceAI-driven enhancementsProject managementSoft skills

Required

5+ years of ITSM (IT Service Management) experience in mid-to-large scale organizations

Strong knowledge of ITIL and ITSM best practices

Proven experience leading IT Change Management programs

Experience building and maintaining a CMDB (Configuration Management Databases)

Experience managing CAB (Change Advisory Board) processes and approvals - will lead weekly meetings

Experience implementing or migrating to an ITSM platform; some project management required

Experience managing ITSM operations outside of ServiceNow

Hands-on experience with ITSM tools such as ServiceNow, Fresh Works, Halo ITSM, Jira/Atlassian, or similar (transitioning from Zendesk to Halo ITSM)

Must have an ITIL v3/v4 Foundation cert

Bachelor's Degree needed to convert to FTE at our client

Preferred

Preferred Licenses / Certifications: Adv. ITIL certs such as ITIL Managing Professional, ITIL Strategic Leaders, ITIL Master

Experience in automation and AI-driven IT service enhancements

Benefits

Full medical benefits

Dental benefits

Vision benefits

401K

Life Insurance ($20,000 benefit)

Company

Hays

Glassdoor3.5

Hays is a leading global professional recruiting group, they are expert at recruiting qualified, professional and skilled people worldwide. It is a sub-organization of Hays plc.

Founded in 2000

Munich, Bayern, DEU

5001-10000 employees