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ECMC · 1 day ago

Agency Relations Representative

Minneapolis, MN - Hybrid

Full-time

Hybrid

Entry Level

$21/hr - $28/hr

2+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. The Agency Relations Representative provides assistance to the operational support of ECMC’s external collection agency partners, managing relationships and resolving agency-related issues.

Non Profit

Comp. & Benefits

Responsibilities

Creates reports for internal and external use including Daily Performance reports, Weekly Placement by Performance reports and Monthly reports

Acts as resource for staff and external agencies for updates

Assists in researching and reviewing account issues

Researches rehabilitation balance discrepancies

Responds to telephone calls, voicemails, emails and written correspondence from external agencies

Assists external agencies in Direct Loan Consolidation process

Manages balance discrepancy report and works with lenders for additional funding on Rehabilitation accounts

Manages relationships with external collection agencies

Tracks, researches and resolves agency-related issues

Complies with all ECMC Group Policies

Performs other duties and responsibilities as assigned

Qualification

Financial services experienceData entryMicrosoft OfficeStudent loan knowledgeCommunication skills

Required

High School diploma or GED

2+ years of experience in the financial services industry

Data entry experience

Basic proficiency in Microsoft Office suite

Preferred

Post-secondary degree

Knowledge of the student loan industry

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees