Apply on Employer Site

ECMC · 16 hours ago

Student Loan Call Center Representative

Minneapolis, MN - Hybrid

Full-time

Hybrid

Entry Level

$20/hr - $21.50/hr

1+ years exp

ECMC Group is a nonprofit corporation focused on helping students succeed. They are seeking a Student Loan Call Center Representative to contact student loan borrowers and discuss repayment options throughout the loan lifecycle.

Non Profit

Comp. & Benefits

Responsibilities

Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment

Communicates by telephone and/or in writing/email to borrowers to inform them of their responsibilities and the consequences of default

Receives predictive telephone dialer system transfers and handles them within required measures

Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received

Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers

Updates loan status on Loan Tracker

Conducts internet/social media searches to locate new contact information for student loan borrowers

Participates in work group activities to solve problems or improve processes

Performs other related duties as assigned

Qualification

Customer service experienceCall center experienceFinancial industry knowledgeBilingual in SpanishCommunication skills

Required

High School diploma or GED

At least one year office/business, clerical or customer service experience

Preferred

1 year experience working in a call center

1 year working in financial industry, including student loans, collections and/or banking

Bilingual in Spanish and English

Benefits

Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy.

Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.

Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential.

Holiday time off.

Paid time off accrual starting at 20 days/year.

Commuter subsidy.

Tuition reimbursement up to $10,500/year for approved programs.

Student loan payment reimbursement up to $4,800/year.

Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

Company

ECMC

ECMC Group is a nonprofit corporation with a mission to help students succeed. It is a sub-organization of Educational Credit Management Corporation Group.

Founded in 1994

Oakdale, Pennsylvania, USA

501-1000 employees