SurveyMonkey · 21 hours ago
Manager I, Customer Operations
Portland, OR
Full-time
Hybrid
Entry, Mid Level
$72K/yr - $84K/yr
1+ years expSurveyMonkey is the world’s most popular platform for surveys and forms, built for business. The Customer Support Manager is responsible for leading, mentoring, and developing a team of customer support professionals while overseeing daily operations, enhancing customer experience, and driving strategic initiatives.
Content MarketingMarket ResearchSoftware
Responsibilities
Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery
Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards
Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data
Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources
Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact
Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition
Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills
Qualification
Required
1+ years of experience leading a team, including mentoring and training
Experience in fostering a collaborative team environment and motivating team members to achieve high performance
Advanced knowledge of operational metrics and KPIs to gauge and improve team performance
Ability to design and optimize support workflows and processes for maximum efficiency and effectiveness
Strong capabilities in managing stakeholder relationships across various levels of an organization
Proven record of successfully collaborating with other departments to enhance customer support strategies
Experience leading change initiatives within customer support, ensuring smooth transitions and adoption of new technologies or processes
Skills in managing resistance and effectively communicating change benefits to teams and stakeholders
Experience in identifying low to moderately complex problems and developing innovative solutions that enhance customer support delivery
Ability to manage small projects or components of larger projects, focusing on execution and team coordination
Skills in organizing team resources effectively to meet project goals and deadlines
Benefits
Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending & health savings account
Paid holidays
Paid time off
Employee assistance program
Other company benefits
Company
SurveyMonkey
SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users.
1001-5000 employees
H1B Sponsorship
SurveyMonkey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (29)
2021 (10)
Funding
Current Stage
Public CompanyTotal Funding
$1.14BKey Investors
Tiger Global ManagementJP Morgan Chase
2023-03-13Acquired
2018-09-26IPO
2014-12-15Private Equity· $250M
Leadership Team
Robin Ducot
Chief Technology Officer
C
Chris Finley
VP of Business Development
Recent News
Spectrum Equity
2025-12-24
2025-09-17
EIN Presswire
2025-07-24
Company data provided by crunchbase