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KEMBA Financial Credit Union · 23 hours ago

Loan Servicing Supervisor

Columbus, OH

Full-time

Onsite

Senior Level

5+ years exp

KEMBA Financial Credit Union is seeking a Loan Servicing Supervisor to oversee the management and maintenance of loan accounts for commercial, consumer, and mortgage lending. This role involves supervising administrative tasks related to loan servicing, reporting, processing, and ensuring compliance with regulatory requirements.

BankingFinanceFinancial ServicesNon Profit

Growth Opportunities

Responsibilities

Prepares monthly loan reports for consumer and mortgage loans

Supports Home Mortgage Disclosure Act (HMDA) completion for reportable consumer, mortgage and commercial loans on a monthly, quarterly and annual basis

Completes daily, weekly, and monthly reports related to regulatory compliance monitoring

Oversees and supports credit reporting disputes and corrections processes

Reviews performance with staff to ensure associates are meeting goals and provides training, coaching, and develop action plans when necessary

Oversees departmental workflow management to ensure timely completion of servicing tasks and regulatory deadlines

Ensures audit and examination readiness by maintaining complete, accurate, and accessible servicing records

Prepares analytical reports for management summarizing servicing performance, error trends, and process gaps

Leads process improvement initiatives to streamline workflows, reduce errors, and enhance member experience

Develops and updates loan servicing procedures to reflect regulatory changes, system enhancements, and best practices

Leads testing and validation of system updates, enhancements, and integrations impacting loan servicing

Partners with IT and vendors to resolve system performance issues and recommend improvements

Assigns tasks and responsibilities to staff to fulfill the department and organization’s business needs

Completes annual Associate Performance Appraisal Process by documenting feedback on associate performance

Promotes a culture of personal and professional development and learning for associates

Prepares staff monthly loan servicing schedule

Acts as Subject Matter Expert and represent the department as a resource for projects

Assists Lending Management with weekly staff meetings as needed

Provides answers and solutions to staff questions about loan servicing

Conducts staff quality reviews to audit for accuracy

Assists management with providing requested documents for audits and examinations

Assists as Subject Matter Expert for the Skip A Payment program

Assists Lending Management in identifying solutions and efficiencies

Oversees and supports the repossession unit liquidation process, including obtaining repossession titles, posting proceeds checks, canceling insurance and ancillary products, and processing member refunds

Oversees and supports activity associated with insurance and GAP claims to ensure quick and accurate processing and to maximize recovery amounts

Oversees and supports activity associated with collateral protection insurance, including processing loss claims, insurance charges and credits, and responding to member inquiries

Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions, and paid security agreements

Conducts payment reversals and modifications to correct errors

Ensures title work is correctly completed and protects the credit union by filing necessary liens on titles

Prepares documents for member’s signatures and ensure accuracy of completed forms

Assists with research and resolution of any member loan-related issues

Communicates with KEMBA associates, members, dealerships, and other external institutions as needed in day-to-day operations of the department

Supports enforcing and monitoring flood insurance requirements for all applicable real estate secured loans to ensure compliance with federal regulations and internal policy

Supports and monitors Servicemembers Civil Relief Act (SCRA) rate-reduction requests and adjustments for all applicable Closed-End Consumer Installment and Open-End HELOC loan types

Executes loan documentation delivery to partners and imaging

Performs file maintenance, loan transfers, extensions, modifications, and adjustments on existing loan records with proper documentation within the core system

Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures

Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures

On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs

Relates to others beyond giving and receiving instructions:

Communicates with coworkers or peers without exhibiting behavioral extremes

Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others

Responds appropriately to feedback from supervisor

Performs other duties as required by management

Qualification

Loan ServicingPeople LeadershipRegulatory ComplianceTitle WorkOrganizational SkillsVerbal CommunicationWritten CommunicationProblem-SolvingTeamworkAttention to Detail