Sira Consulting, an Inc 5000 company · 1 day ago
Senior Tools Engineer
San Jose, CA
Contract
Onsite
Senior Level, Lead/Staff
10+ years expSira Consulting is an Inc 5000 company seeking a senior-level Tools Architect who specializes in building and operating observability and AIOps platforms. The role involves designing and deploying observability solutions, integrating with ServiceNow, and serving as a key technical interface to senior leadership.
ContentMobile AppsTrainingWeb Design
Hiring Manager
Swapnil Sagar
Responsibilities
Architect and hands-on implement a unified observability platform covering on-prem, multi-cloud (Azure + AWS), containers, and SaaS applications
Own the full Moogsoft AIOps deployment: ingestion pipelines, situation clustering, noise reduction, automated remediation workflows, and integration with incident/response tools
Design, build, and maintain enterprise “single-pane-of-glass” dashboards (executive, NOC/SOC, service-owner, and engineering views) in tools such as Grafana, Datadog, Dynatrace, New Relic, or Lightstep
Lead deep bi-directional integration between observability tools and ServiceNow (Event Management, CMDB, Incident, Change, ITSM workflows, Service Mapping, Discovery)
Drive event correlation, alerting rationalization, and elimination of alert fatigue using Moogsoft and supporting tools
Hands-on build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, OpenTelemetry, Fluent Bit/Fluentd, Elastic, Splunk, Datadog agents, etc
Create and present observability maturity roadmaps, AIOps business cases, SLA/SLO reporting, and tool rationalization plans to C-level executives and the board — in-person in San Jose
Own licensing strategy, cost governance (FinOps for observability), and vendor relationships across the entire stack
Mentor observability engineers and act as the final escalation owner for major incidents and platform issues
Qualification
Required
10+ years in enterprise IT operations with 6+ years owning large-scale observability and AIOps platforms (5,000+ servers, 50,000+ containers, multi-region)
Deep, hands-on expertise with Moogsoft AIOps (recent versions) – you have built or rebuilt Moogsoft environments from scratch, tuned clustering algorithms, and delivered >80% noise reduction
Proven track record building and operating enterprise dashboards that are used daily by executives, NOC/SOC, and engineering teams
Expert-level ServiceNow integration experience:
Event Management (event rules, alert grouping, MID servers)
Bi-directional incident sync with Moogsoft or other tools
CMDB population via Discovery and Service Mapping
Custom ServiceNow dashboards and Performance Analytics
Broad modern observability stack experience (at least four of the following required):
Metrics & Dashboards: Grafana (advanced), Datadog, Dynatrace, New Relic, Lightstep
Logs & Tracing: Elastic Stack, Splunk, Loki, OpenTelemetry
Cloud-native: Azure Monitor, CloudWatch, Google Operations
AIOps: Moogsoft (mandatory), BigPanda, PagerDuty SignalFlow
Strong scripting/automation: Python (mandatory), Go, PowerShell, Ansible
Comfortable and effective presenting in-person to senior leadership and war-room teams in San Jose HQ on a daily basis
Certifications (at least two required)
Moogsoft Certified Engineer or Architect
ServiceNow Certified Implementation Specialist – Event Management
Datadog Certified Architect, Dynatrace Associate/Pro, Grafana TCO, etc
ITIL v4 Foundation or higher
Company
Sira Consulting, an Inc 5000 company
SiRA Consulting is a Certified MBE consulting company that was founded in 2012.
201-500 employees
H1B Sponsorship
Sira Consulting, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (50)
2023 (42)
2022 (63)
2021 (86)
2020 (70)
Funding
Current Stage
Growth StageCompany data provided by crunchbase