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Modern Family Law · 20 hours ago

Director of Practice Administration

United States

Full-time

Remote

Director/Executive

$200K/yr - $215K/yr

7+ years exp

Modern Family Law is redefining the client experience in family law through innovation, empathy, and operational excellence. The Director of Practice Administration plays a vital role in ensuring that attorneys and staff deliver high-quality service while meeting productivity and revenue goals.

Legal

Growth Opportunities

Responsibilities

Execute and maintain firm-approved operational processes across all offices

Ensure compliance with firm standards, policies, and procedures in all day-to-day administrative operations

Ensure all firm policies and procedures are documented and organized into a usable format for the teams

Coordinate closely with Managing Attorneys (MAs) and Operations Leadership to ensure smooth execution of firm initiatives

Monitor, drive and report on operational performance, including attorney utilization, billable hours, client hiring goals/performance, and caseload allocation

Identify operational obstacles and work collaboratively cross-functionally to implement timely, practical solutions within existing frameworks

In conjunction with firm leadership, develop and implement expansion project plan templates, cross collaborating with relevant departments for timely opening of expansion sites

Drive and optimize firm productivity by ensuring consistent adherence to timekeeping, billing, and client service expectations

Track and report on key performance metrics, including utilization rates, billable-hour targets, caseload allocation, and client hiring

Support MA practice teams in achieving financial and performance goals through mentorship, strategic planning, workload balancing, and administrative follow-through

Reinforce accountability and transparency through regular communication and performance monitoring

Ensuring & encouraging the deployment of operational structure to optimize on-ramp billers to meet billable goals set by the firm

Develop and implement performance expectations for new locations

Provide administrative oversight to ensure efficient case management, scheduling, and workflow execution

Coordinate staffing and resource allocation across multiple offices to optimize performance and client service

Serve as the operational link between attorneys, staff, and leadership to ensure alignment and continuity

Maintain a culture of proactive communication and responsiveness that supports both internal teams and client needs

Partner with Managing Attorneys to manage and resolve client service concerns from an operational perspective, ensuring issues are addressed efficiently and in alignment with firm standards

Support firm billing processes by ensuring timely and accurate time entry, invoicing, and compliance with billing procedures

Collaborate with Finance and Leadership on tracking revenue metrics (billable hour attainment), client hire goals, and budget adherence

Provide reporting and insights to support the evaluation of financial and operational performance at the practice level

Expansion budgeting

Lead and mentor practice administrators, practice-level operations, paralegal managers, and support staff, fostering a culture of accountability, collaboration, and excellence

Set clear performance expectations and ensure team alignment with firm values and goals

Support professional growth through training, feedback, and consistent leadership presence

Ensure all administrative and legal teams properly utilize firm-approved systems for timekeeping, case management, and reporting

Monitor system usage for accuracy and compliance, addressing issues promptly

Collaborate with internal teams to maintain consistent, efficient technology use that enhances firm productivity

Qualification

Juris DoctorOperational managementLaw firm financial operationsData analysisLegal practice management softwareMicrosoft Office SuiteClient service focusLeadershipCommunicationProblem-solving

Required

Juris Doctor and licensed to practice law in the United States, preferably with litigation experience, experience in professional liability ethics

7+ years of administrative or operational management experience, ideally within a law firm or professional services environment

Demonstrated success managing productivity metrics and operational execution across multiple teams or offices, coupled with strategic analysis for optimization

Strong understanding of law firm financial operations, including billing, utilization, and revenue performance

Strong data analysis and ability to analyze sets of complex data and metrics. Familiarity with data analysis and visualization tools such as Excel, Airtable, or PowerBI

Strong ability to lead and manage a team with different personalities and dynamics

Ability to lead within an enterprise framework and ensure consistent application of policies and procedures

Excellent leadership, communication, and problem-solving skills

Proficiency with legal practice management software, billing systems, and Microsoft Office Suite. Experience with Salesforce is a plus