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Resolve Tech Solutions · 2 hours ago

IT Application Support Analyst

Houston, TX

Contract

Onsite

Entry Level

1+ years exp

Resolve Tech Solutions is seeking a detail-oriented and customer-focused Level 1 Application Support Analyst to provide first-line support for custom business applications. This role involves handling application-related inquiries, incidents, and service requests while ensuring effective communication and collaboration with support teams.

Artificial Intelligence (AI)Cloud ComputingCloud ManagementConsultingData Center AutomationEnterprise Resource Planning (ERP)Information TechnologySoftware

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Bobby Rivera

Responsibilities

Act as the initial point of contact for application support requests via phone, email, and ticketing systems

Log, categorize, and track incidents and service requests with accuracy and completeness

Perform initial troubleshooting and triage to assess severity, priority, and issue type

Escalate complex or unresolved issues to higher-level support teams with clear documentation

Communicate promptly with users to acknowledge requests, provide updates, and confirm resolutions

Collaborate with remote teams to support application stability and user satisfaction

Maintain documentation of support activities, known issues, and resolutions

Identify recurring issues and contribute to knowledge base and process improvements

Adhere to established SLAs, support procedures, and quality standards

Qualification

Application support experienceTicketing systems experienceBasic SQL knowledgeSDLC familiarityAgile/Scrum exposureWeb-based applications supportCommunication skills

Required

Associate or Bachelor's degree in IT, Computer Science, or related field preferred

1–3 years of experience in application support or help desk roles

Strong written and verbal communication skills

Experience with ticketing systems and support tools

Ability to learn and support business applications quickly

Preferred

Familiarity with SDLC and issue tracking tools (Azure DevOps, JIRA)

Basic SQL knowledge and query experience

Experience supporting web-based applications

Exposure to Agile/Scrum environments

Industry-specific application support experience is a plus

Company

Resolve Tech Solutions

Resolve Tech Solutions (RTS) is a technology services company focusing delivering SAP as a managed cloud service in public cloud.

Founded in 2010

Addison, Texas, USA

501-1000 employees

http://www.resolvetech.com

H1B Sponsorship

Resolve Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (36)

2023 (52)

2022 (18)

2021 (15)

2020 (47)