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Ace Handyman Services · 22 hours ago

Office Manager

Collierville, TN

Full-time

Onsite

Mid Level

$18/hr - $20/hr

3+ years exp

Ace Handyman Services is a national leader in the home improvement and home repair services industry. They are seeking an Office Manager to ensure efficient daily operations, facilitate customer communication, and manage scheduling while providing exceptional customer service.

ArchitectureBuilding MaintenanceCivil EngineeringConstruction

Responsibilities

Responsible for inbound and outbound sales calls. Answer the phone to sell and schedule work while building customer rapport

Educate customers on our services, capabilities, rates and availability

Respond to leads in a timely manner

Responsible for clear and efficient project communication with the customer and the field

Receive and solve customer issues and perform customer follow-up calls

Daily project oversight includes monitoring job status, work in progress and follow up

Administer, organize, and schedule projects in ServiceTitan. Confirm job will be ready to execute when the craftsman arrives

Create preliminary estimates using estimating software

Maintain detailed notes and follow up with customers. Document all calls and activities

Make proactive decisions to improve and ensure efficient workflow and smooth running of the business

Handle a variety of administrative duties

Qualification

Customer service experienceSales experienceMicrosoft Office SuiteServiceTitan SoftwareEstimating softwareTime managementCommunication skillsProblem solvingTeam playerPositive attitude