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Cote Miami · 1 day ago

COTE Miami Host

Miami, Florida, United States

Full-time

Onsite

Entry Level

1+ years exp

Cote Miami is a Korean Steakhouse located in the Miami Design District, offering a unique dining experience that combines Korean Barbeque with classic American Steakhouse elements. The COTE Miami Host is responsible for welcoming customers, managing reservations, and ensuring exceptional service throughout their dining experience.

Restaurants

Responsibilities

Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms

Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times

Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table

Precisely informs customers of waiting times and respects the order of arrival of customers

Ensures customers are rapidly and effectively cared for

Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked

Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc

Performs routine table and bathroom checks

Maintains all tools of the position

Updates all table statuses to the podium throughout service

Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning

Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times

Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers

Communicates with management in real time when there are seating delays or unsatisfied customers

Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team

Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations

Reports to each scheduled shift on time, in uniform, and ready to work

Responsible for training new employees as assigned

Assists other stations or areas of the restaurant when requested by management

Qualification

Food Handler’s CertificationResponsible alcohol service certificationRestaurant management softwareOrganizational skillsCustomer service skillsInterpersonal skillsCommunication skillsWork under pressure

Required

Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English

Must be reachable by email and able to communicate via phone as well

Communicates information effectively and efficiently

Excellent organizational skills and attention to detail

Possesses a positive, results-oriented, team-player mentality

Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment

Ability to under pressure and maintain professionalism when working under stress

Knowledge of workplace safety procedures and local Department of Health standards

Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy

Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs

Must be of legal age to serve alcohol

Certification for responsible alcohol service or ability to obtain within 6 months

Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace

Ability to execute steps of service in adherence with company policy

Excellent interpersonal and customer service skills

Excellent communication with management and teammates

Ability to operate phones