C&J Bus Lines · 7 hours ago
Customer Service Representative
Portsmouth, NH
Full-time
Onsite
Entry Level
$23.25/hr - $23.25/hr
1+ years expC&J Bus Lines is a regional transportation company providing safe and dependable services to over 700,000 passengers each year. They are seeking a Customer Service Representative to assist travelers with ticketing, passenger assistance, and terminal upkeep while ensuring a high level of customer satisfaction.
Customer ServiceTransportationTravel Agency
Responsibilities
Provide accurate and timely information to customers regarding schedules, pricing, and policies—both in person and over the phone
Answer incoming customer service calls with professionalism, empathy, and efficiency
Process ticket sales, refunds, gift certificates, and special discounts using point-of-sale and online systems
Support drivers during boarding by assisting passengers at the coach door and helping resolve service issues
Maintain cleanliness of the terminal and surrounding areas throughout the shift
Complete end-of-shift cash reconciliation accurately and on time
Log passenger counts, driver check-ins, and any bus or schedule changes
Notify the Duty Supervisor of service disruptions, weather impacts, or employee call-outs
Submit detailed and timely incident reports as needed
Monitor and report safety hazards to management promptly
Maintain working knowledge of ridecj.com content and functions
Obtain and maintain Cardiopulmonary resuscitation/AED certification
Follow all company policies and procedures and work a flexible schedule that may include weekends, holidays, evenings, and outdoor shifts in all weather conditions
Assist with snow shoveling and ice removal to ensure safe access around docks and terminal entrances
Qualification
Required
Strong communication and customer service skills, both in person and over the phone
Intermediate computer proficiency (ticketing systems, POS tools, browsers)
Ability to multitask in a fast-paced, high-volume environment
Confident recalling key fare, schedule, and policy information without prompts
Professional and empathetic approach to conflict resolution
Able to work independently and collaboratively across terminals
Must be able to stand for 8–10 hours per shift and lift/push/pull up to 25 pounds
High School diploma and one year of customer service/sales associated experience in a retail environment
Preferred
High School diploma and one year of customer service/sales associated experience in a retail environment is preferred
Benefits
Excellent wages
Great healthcare benefits for you and your family
Full match of 7% is one of the best 401(k) programs in the state
Company
C&J Bus Lines
C&J Bus Lines is a Travel Agency that provides an intercity bus transportation service that serves seven destinations in Northern England.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie C.
Chief Operating Officer
Recent News
NH Business Review
2025-04-04
Company data provided by crunchbase