Windsor Federal Bank · 1 week ago
Loan Servicing Quality Control Specialist
Windsor, CT
Full-time
Onsite
Entry Level
1+ years expWindsor Federal Bank is seeking a Loan Servicing Quality Control Specialist to oversee quality control review activities for their loan portfolio. This role involves validating system reports, maintaining quality control logs, and ensuring compliance with regulatory requirements related to loan operations.
Banking
Responsibilities
Performs reviews related to reports and/or loans in accordance with the department’s procedures to ensure customer and bank expectations are met
Maintains existing procedures/processes and coordinates implementation of new procedures/processes to ensure the Bank is in compliance with applicable regulatory requirements, as needed
Updates and maintains quality control log, note inventory log, and PIF log
Performs quality control reviews on all new loan files to include core system and documentation
Performs quality control activities on closed and denied/withdrawn loans as defined in policies and procedures
Reviews quality control departmental reports for maintenance activities, accuracy and completion
Follows up for any post-closing documentation items and escalates any time delays or issues related to quality control to appropriate management team to ensure items are resolved timely and accurately
Maintains industry knowledge, stays abreast of regulatory changes with regards to all loan origination and operation. Updates procedures as these environments change
Reviews daily rates to ensure accuracy on the core system
Reviews and mails all system generated notices
Completes internal file audits to ensure accuracy and originals are maintained per regulatory requirements
Prepares PIC posting sheets daily to ensure allocation of loans to appropriate GL
Supports document imaging initiatives
Balances DDA and GL accounts
Performs other related duties as required
Qualification
Required
Post high school education with one (1) to three (3) years of mortgage loan servicing experience or some comparable combination of education and experience
Knowledge of all pertinent regulations related to Residential, Consumer, and Commercial lending
Excellent written and verbal communications skills
Strong customer service orientation
Proficient operation of the Bank's loan servicing system and Microsoft software such as Word, Excel, and Outlook
Working knowledge of the Bank's loan product offerings, Bank loan regulations and the Bank's loan policies and procedures
Ability to interact with co-workers and customers in a positive manner
Ability to exchange information with others clearly and concisely: to present ideas, facts and technical information
Ability to perform under stress when confronted with critical timeline constraints and large work volumes
Ability to perform a variety of duties within the department, after receiving appropriate cross training, without the loss of efficiency or composure
Ability to receive guidance and supervision and follow work rules and procedures. Ability to meet deadlines, and to meet punctuality and attendance standards
Ability to systematically identify task requirements and monitor progress towards accomplishment
Ability to maintain relationships that facilitate task accomplishment, to cooperate and resolve conflicts, to recognize needs and be sensitive to others and to convince and persuade
Ability to work independently as well as in a team-based environment
Ability to learn quickly with a strong attention to detail and problem-solving
Benefits
Vacation
Personal days
Paid sick time
Holidays
Participation in a 401(k) plan
Profit sharing
Company
Windsor Federal Bank
Since 1936, Windsor Federal Bank has been building its solid foundation within your communities! We are a full-service community bank able to offer you the latest in banking products and technology to meet all of your banking needs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
George Hermann
Chief Executive Officer
Luke Kettles
President & CEO
Company data provided by crunchbase