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MGT · 19 hours ago

Digital Navigator

Waukegan, IL

Contract

Onsite

Entry Level

$50K/yr - $50K/yr

1+ years exp

MGT Impact Solutions is seeking Digital Navigators to support Lake County, IL, in providing digital skills training to residents facing barriers to technology. The role involves assisting individuals with technology use, increasing digital literacy, and facilitating access to essential online services.

ConsultingInformation Technology

Responsibilities

Provide personalized technology assistance to Lake County residents, including troubleshooting technical issues, navigating digital platforms, and accessing online resources

Increase digital literacy and confidence among Lake County residents, particularly those who face barriers to accessing technology

Facilitate access to essential services and resources available online, such as healthcare information, educational opportunities, and government services

Foster community engagement and collaboration through outreach efforts and partnerships with local organizations

This assistance is provided primarily at the Digital Navigator’s assigned physical work site, and also may include telephone, email, text, video chat, and other communications methods that cater to the needs of the learner

As necessary, receive, return or initiate contact with residents and their families in Lake County households seeking assistance or identified by Lake County Departments and Offices

Assess their access to technology, current digital skill level related to their needs, connectivity requirements, and internet use priorities, then set agreed-upon goals for Digital Navigator services and confirm the details with the resident

As necessary, advise residents about free or affordable home internet service options for which they may qualify, assist them in applying for their chosen services, and support their efforts to secure service

As necessary, advise residents about sources of affordable computers or other internet-connected devices for which they may qualify, and support their efforts to acquire appropriate devices and find help for repairs

Track each resident’s progress and types of requests, maintain accurate and timely records, and report outcomes as required

Plan and manage digital skills educational programs and materials (ie. create a lesson plan on how to attach files to an email, provide details on different types of files and what they are used for in personal and professional settings, present a PowerPoint in a recorded video to be watched later and/or provide an in-person lesson on the topic)

Provide one-on-one and group workshops, as well and training on digital skills materials, both in-person and virtually

Review and assist residents with technology-based services such as telehealth, medical records, and other government services

Liaison with community organizations that provide relevant services to residents and their families

Collect, organize, and disseminate relevant community organization program materials to residents and their families in the form of virtual flyers, presentations, and/or brief video presentations

Attend Digital Navigator professional development opportunities organized by the County

Participate in Lake County Digital Equity Coalition meetings and activities

Support community device distribution events organized by the County

Attend local government and Chamber of Commerce meetings as needed

Other duties as assigned

Qualification

Digital literacy trainingTechnology troubleshootingBilingual communicationCommunity outreachMentoring adultsRecord keepingLesson planningGroup workshopsValid Driver’s LicenseLift 20lbs

Required

One year experience in navigation and/or mentoring of adults

Ability to work evenings or weekends, depending on program recipients' schedules

Valid Driver's License and ability to travel to multiple locations across Lake County, including the Lake County Administrative Complex at 18 N County St, Waukegan, IL 60085; other County departments, and identified community organizations

Ability to lift 20lbs