Ledgent Technology ยท 7 hours ago
Manager, Collaboration & Communication Platforms
Los Angeles County, CA
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$135K/yr - $185K/yr
8+ years expLedgent Technology is seeking a Manager of Collaboration & Communication Platforms who will strategically manage the organization's collaboration tools. This role involves overseeing a team focused on optimizing the use of platforms like Microsoft 365 and Zoom, ensuring they meet the needs of employees and enhance productivity.
Staffing & Recruiting
Hiring Manager
Patrick Johnston
Responsibilities
Serve as the technical expert on large software implementation projects and manage a large portfolio of multiple complex SaaS products, and service or product team of large complex technology applications
Oversee and manage a team in charge of the administration and support of collaboration tools including Microsoft 365 (M365) Environment, VOIP, Zoom video conferencing, Slack, and other related applications
Foster a collaborative working environment where teamwork and open communication are highly valued
Develop and implement strategies to optimize the use of collaboration tools, ensuring they meet the needs of the organization
Utilize experience in recruiting and building teams to attract top talent and develop a high-performing team
Provide mentorship and guidance to team members, promoting professional growth and development
Oversee the integration and interoperability of various collaboration tools to enhance productivity and user experience. Serves level 3 support on specific products and tools
Maintain comprehensive documentation of configurations, processes, and procedures including those used by Technical Support Services to deliver support services to the user community
Collaborate with technology infrastructure teams to optimize telecommunications, collaboration and Microsoft 365 Environment to optimize infrastructure and services while adhering to industry standards and regulatory requirements
Ensure the security and compliance of all collaboration tools in accordance with organizational policies. Implement and maintain security measures to protect organizational data
Plan and implement new features, updates and upgrades to keep the environment current and efficient, overseeing and managing project management activities
Monitor and analyze metrics & KPIs to identify areas for improvement and drive continuous enhancement of collaboration tools
Diagnose and resolve issues related to Microsoft 365, telecommunications, and collaboration tools, applications, and services. Escalates issues to vendors or external consultants and uses technical and domain expertise to troubleshoot issues
Collaborate with other departments to evaluate their needs and provide solutions that improve communication and collaboration
Prepare and manage budgets for Microsoft, telecommunications and collaboration tools projects and operations
Manage relationships with vendors, including Microsoft, telecom providers and third-party collaboration solutions to manage service levels and costs and negotiate terms and conditions
Directs, analyzes, approves, facilitates, documents and implements business processes and procedural documentation changes
Direct, analyzes and prepares recommended service, product and/or systems changes in processes and procedures having critical impact on enterprise systems
Serves as the technical expert on projects
Apply extensive IT service management practices to design details of services, systems and/or products
Apply technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives using knowledge of applicable business practices, processes, systems and industry standards to meet end-user service needs
Writes RFPs for complex software applications or services
Qualification
Required
Bachelor's degree in computer science, information systems or related fields, or equivalent technical work experience
8+ years of experience managing Microsoft 365 environments, providing performance optimization, updates/upgrades, documentation, technical expertise, problem-solving, and oversight of security best practices and compliance
2-3 years of direct management experience (recruiting, termination, scheduling, counseling, career development, training, etc.)
Proven experience in managing and supporting content and collaboration tools such as M365, RingCentral VoIP, Zoom, Slack, and other similar tools and SaaS applications
Experience and knowledge of security and compliance standards related to online collaboration, file sharing and communications tools required
Experience and knowledge in supporting/managing Microsoft Security Suite (e.g. Microsoft Defender) required
Experience and knowledge in supporting/managing Microsoft Exchange required
Experience and knowledge in supporting/managing Video Conferencing technologies like Microsoft Teams, Zoom, Cisco WebEx, or Google Meet required
Preferred
Microsoft 365, Azure, MS Teams certifications preferred
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase