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Luminate · 4 hours ago

Payment Solutions Analyst: Belle Chasse

Belle Chasse, LA

Full-time

Onsite

New Grad, Entry Level

$35K/yr - $54K/yr

Luminate is a credit union focused on enhancing financial health, and they are seeking a Payment Solutions Analyst to assist with loan collections activities. The role involves monitoring delinquencies, coordinating collection efforts, and providing exceptional member service.

CommunitiesCreditFinancial ServicesNon Profit

Responsibilities

Review daily reports for delinquencies and high balances aged less than 60 days

Make all necessary written and telephone contacts for collections on high-balance or delinquent accounts

Coordinate collection activities with the Loan Collections Officer

Provide member services related to loan payment inquiries

Troubleshoot member loan histories to resolve issues effectively

Record collection activities in member files and maintain a one-year file of delinquency reports with actions taken

Participate in weekly meetings with the CEO, Loan Collections Officer, and Operations Officer to discuss delinquency status, problem loans, and collection strategies

Provide backup and support for the Loan Collections Officer

Provide backup coverage on the teller line, including rotating Saturdays at the branch office

Perform other duties and tasks assigned by the supervisor