Customer Success Manager, Digital Touch jobs in United States
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RLDatix North America · 9 hours ago

Customer Success Manager, Digital Touch

positionChicago, IL
timeFull-time
remoteHybrid
seniorityMid Level

RLDatix is on a mission to help raise the standard of care in healthcare. They are seeking a Customer Success Manager, Digital Touch to develop and deliver automated customer success programs and optimize digital touchpoints to enhance customer retention and satisfaction across their North America product portfolio.

Health CareSoftware

Responsibilities

Utilize customer analytics platforms to examine health metrics and generate data-informed insights in order to enhance retention strategies and renewal decisions
Craft clear and supportive messaging across digital channels to reinforce customer value realization and adoption
Identify inefficiency patterns within digital workflows and create documentation to streamline service delivery and operational efficiency
Support automated campaigns, webinars, and lifecycle programs to drive scalable customer experiences across large account portfolios
Monitor client health, satisfaction, and sentiment to ensure seamless renewal processes in partnership with Renewals Specialists and Sales teams
Create standardized solutions for recurring customer challenges that align with team objectives to improve self-service capabilities
Participate in process improvement initiatives and team data reviews to optimize digital customer success workflows

Qualification

Digital Touch Customer SuccessCustomer engagement managementData analyticsSalesforce ReportingExcelProcess improvementCross-functional collaboration

Required

Previous experience in a Digital Touch Customer Success role, preferably in a B2B healthcare SaaS company
Proven success in managing customer engagement across a large portfolio of customers
Demonstrated analytical skills with the ability to leverage data to drive customer insights and business decisions
In-depth knowledge on how to support organizations through transitions including new product adoption and legacy platform migrations
Proficiency in Salesforce Reporting, data analytics tools, and Excel (AI experience is a plus)
A knack for working collaboratively within cross-functional teams while driving measurable outcomes
Ability to travel across North America as needed

Benefits

Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays

Company

RLDatix North America

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RLDatix is on a mission to change healthcare.
dateFounded in 1997
location
Toronto, Ontario, CAN
people-size1001-5000 employees
web-link
http://www.rldatix.com/

Funding

Current Stage
Late Stage
Total Funding
$2B
Key Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown

Leadership Team

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Dan Michelson
Chief Executive Officer
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Chris Malanuk
SVP, Provider Solutions
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Recent News

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Company data provided by crunchbase