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Google · 4 hours ago

Platforms and Devices Manager, Home Product Excellence

Sunnyvale, CA

Full-time

Onsite

Director/Executive

$218K/yr - $306K/yr

15+ years exp

Google is a leading technology company known for creating innovative products and services. They are seeking a Platforms and Devices Manager for Home Product Excellence, responsible for delivering support experiences for Google's Home products and translating user feedback into actionable insights. The role requires strong leadership skills and a passion for product quality in a dynamic environment.

AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Define and execute the end-to-end product excellence and support strategy for Google's Home product portfolio including the implementation of innovative AI tools to enhance support operations

Oversee support and operational readiness for new Home product and feature launches. Synthesize user feedback from all channels to identify top issues, product gaps, and opportunities for improvement. Develop and lead initiatives to reduce user friction, improve product quality, and lower support contact rates

Partner with Product Management, Engineering, and UX teams, using data-driven insights to influence product decisions and secure resources for top user-reported issues

Build relationships with Product, Engineering, Marketing, and other cross-functional teams

Lead and mentor a team of Product Support Managers, fostering a user-centric culture. Demonstrate a firm commitment to the career development of direct reports through active coaching, mentorship, and creating growth opportunities

Qualification

Product operationsSmart home technologyAI strategy implementationData translationStakeholder managementPeople managementCoachingUser-centric cultureMentoringCross-functional leadership

Required

Bachelor's degree or equivalent practical experience

15 years of experience in product operations, support, or a related field

5 years of experience in people management with a focus on coaching, mentoring, and team development

Preferred

Experience in the smart home technology space

Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context

Experience in translating data and user feedback into actionable product improvements and recommendations

Proven track record of launching and supporting consumer hardware, software, or subscription products

Ability to succeed in a changing ambiguous environment while leading cross-functional projects

Excellent stakeholder management and influencing skills, with experience presenting to and influencing executive leadership

Benefits

Bonus

Equity

Benefits

Company

Google

Glassdoor4.4

Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.

Founded in 1998

Mountain View, California, USA

10001+ employees

https://www.google.com

H1B Sponsorship

Google has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8763)

2024 (8872)

2023 (9682)

2022 (11626)

2021 (9109)

2020 (9785)

Funding

Current Stage

Public Company

Total Funding

$26.1M

Key Investors

Andy Bechtolsheim

2004-08-19IPO

1999-06-07Series Unknown· $25M

1998-11-01Angel· $1M

Leadership Team

Sundar Pichai

CEO

Thomas Kurian

CEO - Google Cloud

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