Customer Support Specialist jobs in United States
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CompanyCam · 2 days ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$44K/yr - $44K/yr
date1+ years exp

CompanyCam is a photo documentation and productivity app for contractors in various industries. They are seeking a Customer Support Specialist who enjoys solving customer issues efficiently and delivering feedback to enhance the product.

AndroidConstructionMessagingPhoto SharingSaaS
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Growth Opportunities

Responsibilities

Work with users over live chat, email, SMS messages, and Whatsapp
Offer solutions or workarounds for various questions or issues
Troubleshoot our product, the users' devices, and our partner integrations
Take customer feedback and document it for our product and engineering teams
Contribute to our self-serve documentation for our customer knowledge base

Qualification

Customer support experienceTechnical troubleshootingSupport platforms experienceCommunication skillsCritical thinkingInnovationCreativityGrowth mindset

Required

1+ years of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.)
Technical savvy, with experience in troubleshooting techniques and best practices
Stellar communication skills, both verbal and written, but know it's equally important to listen and understand our customers
Strong critical thinking skills with the ability to interpret and act on resources/information
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Preferred

Experience authoring tutorials and articles for public and internal knowledge bases
Experience working with different support platforms like Intercom, Help Scout, Zendesk, or Salesforce

Benefits

Meaningful equity
Respect, inclusion, and growth

Company

CompanyCam

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CompanyCam provides photo documentation and communication tools for contractors to organize and manage job sites.
dateFounded in 2014
location
Lincoln, Nebraska, USA
people-size201-500 employees
web-link
https://www.companycam.com

Funding

Current Stage
Growth Stage
Total Funding
$38M
Key Investors
B CapitalInsight PartnersBlueprint Equity
2025-08-21Series C
2021-10-26Series B· $30M
2020-06-29Series A· $6M

Leadership Team

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Luke Hansen
Founder & CEO
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Recent News

Silicon Prairie News
Best of 2025: Most popular stories
2025-12-24
Silicon Prairie News
CompanyCam reaches unicorn status with $2 billion valuation — a first for a Nebraska startup
2025-11-23
Silicon Prairie News
Scaling a startup often is when everything breaks. Here’s how CompanyCam, Bulu and Hudl adapted.
2025-10-10
Company data provided by crunchbase