The Princeton Review · 18 hours ago
Project Coordinator
United States
Full-time
Remote
Entry Level
$23.85/hr - $27.40/hr
1+ years expThe Princeton Review is a leading tutoring, test prep, and college admission services company. They are seeking a Program Coordinator to ensure seamless operational delivery and support across their test preparation courses, managing course logistics and providing outstanding customer service to students, parents, and instructors.
EducationPrinting
Responsibilities
Coordinate in-person course logistics to ensure efficient and cost-effective operations with a focus on outstanding student outcomes
Ensure all courses are staffed with best-fit instructors, while maximizing teacher availability and driving teacher satisfaction in their jobs
Maintain classroom facilities so that teachers and students have a great environment to teach and learn and have the technology setup and instructional materials they need
Input and maintain course details accurately in internal systems and undertake daily administrative tasks to ensure the functionality and coordination of team's activities
Deliver effective student communications with timely, accurate, and compelling information using the brand’s voice
Deliver effective teacher communications, both regular and ad-hoc, to always keep teachers well informed about their courses and students
Support enrolled students and their parents through outstanding phone and email customer service aimed at ensuring a delightful and frustration-free experience
Document all student, parent, and teacher contact to ensure continuity of customer service and provide feedback data to improve all aspects of the customer experience
Respond to calls, requests and needs of students/parents/teachers in a timely and professional manner
Ensure all stakeholders (students, parents, teachers) receive timely and accurate communications before, during, and after each program
Track customer interactions using cases and workflows
Execute local marketing tactics, including event support, digital promotions, and reputation management (e.g., reviews, testimonials)
Foster positive relationships with local organizations and community partners as needed
Coordinate local marketing initiatives (events, email campaigns, partnerships) in collaboration with the General Manager
Provide great advice, support, and follow-up to prospective students and their parents to ensure that they choose The Princeton Review for their test preparation, academic prep, and admissions needs
Model collaborative, inclusive engagement with team members across the organization
Support the execution of local program goals, including enrollment targets, student satisfaction, and operational excellence
Gather and report on key program metrics to inform decision-making
Communicate and apply strategy, initiatives, and programs directed by the General Manager and Executive Leadership Team
Remain flexible and employ a growth mindset to to undertake other duties as assigned
Qualification
Required
At least one year of professional experience in operations, customer/client services, or related roles (ideally within the fields of education, test preparation, or admissions). This experience can include part-time positions or internships
Ability to travel to Princeton, NJ and Midtown Manhattan, NY several times per month
Enthusiastic, confident and optimistic demeanor with an ability to thrive in a fast-paced environment
Attention to detail, not letting anything fall through the cracks and a knack for anticipating problems and issues before they happen
Model integrity, professionalism, and inclusivity in all interactions
Ability to manage your own time well and work remotely from your manager, teammates, and customers
Clear, direct, accurate, and personable writing and speaking skills, with the ability to adhere to a brand voice and abide by the type of grammatical rules tested on the SAT
Strong customer service skills with empathy and compassion for students and parents
Experience working collaboratively to achieve objectives
Modern tech fluency, including the ability to manage responsibilities using various communication platforms, Microsoft Office tools, and proprietary platforms
Preferred
Already a Princeton Review teacher or excited to meet the requirement to complete training and certification to be a Princeton Review SAT Teacher (with the option to teach courses yourself, after-hours and for additional pay, outside this role)
Benefits
Competitive salary and benefits package
Company
The Princeton Review
For more than 35 years, students have trusted The Princeton Review to provide resources for better grades, higher test scores, and stronger applications.
1001-5000 employees
H1B Sponsorship
The Princeton Review has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$37MKey Investors
Camden PartnersOlympus Partners
2017-02-22Acquired
2010-03-15Private Equity· $10M
2000-05-23Series Unknown· $27M
Leadership Team
Sarah Robinson
Chief Product and Technology Officer
Recent News
2025-12-16
24-7 Press Release Newswire
2025-11-08
2025-11-08
Company data provided by crunchbase