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Drive DeVilbiss Healthcare · 1 day ago

Customer Solutions Specialist

United States

Full-time

Remote

New Grad, Entry Level

$19/hr - $21/hr

Drive DeVilbiss Healthcare is a leading manufacturer of medical products with a strong growth track record. The Customer Solutions Specialist will ensure an effortless experience for customers by providing product information, placing orders, and resolving inquiries in a fast-paced environment.

Health CareMedicalMedical Device

Responsibilities

Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns and assist with all their customer service needs

Handle inbound and outbound communication via phone, in a professional and courteous manner

Resolve all customer related inquiries and issues with extreme accuracy and efficiency

Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner

Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc

Enter and process orders received via phone with a high degree of accuracy

Provide product availability and manage customer backorders as needed

Support the sales team by providing assistance with their daily service needs

Follow up as needed to ensure accuracy and effortless customer experience

Diagnose product malfunctions and recommend solutions

Provide over the phone assistance with product assembly and parts inquiries

Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems

Achieve performance goals on a consistent basis and established KPIs

Qualification

Customer serviceProblem resolutionSAP experienceCommunicationQuick learnerPositive attitude

Required

Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns and assist with all their customer service needs