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Church Mutual Insurance Company, S.I. · 1 day ago

Customer Service Assistant

Merrill, WI

Full-time

Hybrid

Entry Level

1+ years exp

Church Mutual Insurance Company, S.I. is seeking a Customer Service Assistant to provide timely resolution to customer inquiries and enhance the customer experience. The role involves processing transactions, documenting inquiries, and collaborating with team members to meet corporate goals.

AssociationGovernmentNon Profit

Responsibilities

Promptly provide information in response to inquiries to handle and resolve concerns

Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process

Work collaboratively, in a team environment, to achieve corporate and team goals that enhance the customer experience. Assist others in work processes to accomplish team workload expectations

Extensive interaction with all Church Mutual customers, team members, sales force, and others related to Church Mutual operations

Remain current on company systems, forms, and procedures. Continue to develop knowledge of the property and casualty industry, religions, religious organizations, camps, schools, nonprofits, and operations specific to Church Mutual's business niche

Maintain confidentiality of the organization's customers and data

Participate in individual and team trainings and meetings

Suggest improvements and periodically participate in contact center initiatives to improve effectiveness

Qualification

Customer service experienceCommunication skillsMultitasking skillsInsurance knowledgeTechnology utilizationProfessional attitudeTeam collaboration

Required

High school diploma or equivalent required

Strong verbal and written communication skills

Excellent multitasking and prioritization skills

Ability to work a pre-established work schedule and provide after-hours support for customer requests based on customer demand and/or employer's request

Ability to work independently, as part of a team, with the ability to communicate internally across a variety of channels

Ability to learn and utilize technology and software from a variety of sources, including, but not limited to, various Microsoft products desirable

Positive, professional, and customer-oriented attitude