Foley, Incorporated · 7 hours ago
EM Solutions Connectivity Advisor
Foley, Incorporated is seeking an EM Solutions Connectivity Advisor to promote digital products and ensure alignment with company goals related to Digital Excellence. The role involves monitoring connectivity subscriptions, managing customer support, and conducting training for customers.
Consumer ElectronicsElectronicsEnergyManufacturingReal Estate
Responsibilities
Promote digital products and platforms internally and externally
Ensure alignment with Foley and CAT goals pertaining to Digital Excellence and Metrics
Monitor Connectivity subscriptions and billing, ensuring overall health with checks and balances
Actively grow number of connected assets
Management and tracking of Product Link service letter execution
Heavy communication with internal/external customers managing support required for products
Ensure customers receive data reports from connectivity
Validate equipment connected asset status for new CVAs
Conduct customer training
Knowledge & communication of Caterpillar Aftermarket Connectivity Program
Digital authorization audit, submit and execution when required
Remote Flash Reporting
Qualification
Required
Associate's degree or equivalent work experience
Minimum 2 years in Customer Support role experience and/or equivalent combination of training and experience, which provides the required knowledge, skills and abilities
Excellent organizational, communication and time management skills and practices
Ability to work with a team and establish internal/external relationships
Ability to identify/define issues and determine alternative solutions
Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other position related software
Company
Foley, Incorporated
Foleyorporated is a construction company offering construction equipment and power systems.
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase