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Foley, Incorporated · 7 hours ago

EM Solutions Connectivity Advisor

Bensalem, PA

Full-time

Onsite

Entry Level

2+ years exp

Foley, Incorporated is seeking an EM Solutions Connectivity Advisor to promote digital products and ensure alignment with company goals related to Digital Excellence. The role involves monitoring connectivity subscriptions, managing customer support, and conducting training for customers.

Consumer ElectronicsElectronicsEnergyManufacturingReal Estate

Responsibilities

Promote digital products and platforms internally and externally

Ensure alignment with Foley and CAT goals pertaining to Digital Excellence and Metrics

Monitor Connectivity subscriptions and billing, ensuring overall health with checks and balances

Actively grow number of connected assets

Management and tracking of Product Link service letter execution

Heavy communication with internal/external customers managing support required for products

Ensure customers receive data reports from connectivity

Validate equipment connected asset status for new CVAs

Conduct customer training

Knowledge & communication of Caterpillar Aftermarket Connectivity Program

Digital authorization audit, submit and execution when required

Remote Flash Reporting

Qualification

Customer Support experienceDigital products knowledgeMicrosoft Office proficiencyOrganizational skillsCommunication skillsTime management skillsTeamworkProblem-solving skills

Required

Associate's degree or equivalent work experience

Minimum 2 years in Customer Support role experience and/or equivalent combination of training and experience, which provides the required knowledge, skills and abilities

Excellent organizational, communication and time management skills and practices

Ability to work with a team and establish internal/external relationships

Ability to identify/define issues and determine alternative solutions

Experience with Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Power Point and other position related software