IXL Learning · 1 week ago
Account Manager, K-12
Raleigh, NC
Full-time
Hybrid
Entry, Mid Level
2+ years expIXL Learning is the country's largest EdTech company, and they are seeking Account Managers to join their growing team. In this role, you will develop relationships with school administrators across the US, handle subscription renewals, and ensure customer satisfaction throughout the customer life cycle.
ArtEducationLanguage Learning
Responsibilities
Managing approximately 300-500 small customer accounts on average (under 1000 students)
Proactive outreach to customers with expiring subscriptions through phone, video, email and targeted campaigns to secure subscription renewal in your assigned territory
Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the subscription
Develop a deep understanding of IXL’s products and what sets us apart from competing programs
Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
Effectively communicate new product enhancements and benefits to existing customers virtually
Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
Gather customer feedback to help improve and enhance product offerings
Qualification
Required
BA/BS Degree required
Ability to learn and be an expert on the IXL and related platforms
Exceptional communication skills - verbal and written
Presentation skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter who thrives in a fast-paced team environment
Detail-oriented and exceptionally organized
Exceptional critical thinking, research, and problem-solving skills
MS Office, Google Suite computer skills
Proven ability to work effectively across teams
Ability to multi-task and manage multiple accounts/activities simultaneously
Preferred
Classroom experience and/or related educational field experience of 2+ years preferred
Account Management/Customer Service experience a plus
Salesforce experience a plus
Company
IXL Learning
At IXL Learning, we are passionate about improving learning for all.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-03IPO
Leadership Team
Paul Mishkin
CEO
Alicia Laskowski, PHR, SHRM-CP
HR Partner
Recent News
2025-11-14
2025-05-17
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