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The Wendy's Company · 4 hours ago

Analyst - Field Technology

Dublin, OH

Full-time

Hybrid

Senior Level

$63K/yr - $107K/yr

5+ years exp

The Wendy's Company is a well-known fast-food chain that emphasizes a culture of openness and inclusiveness. They are seeking a Junior Analyst in Field Technology to support the implementation of technology hardware and ensure quality assurance during installation processes.

Food and BeverageRestaurantsSnack Food

H1B Sponsor Likely

Responsibilities

Contemplating, synthesizing, and facilitating prioritization of requirements and designs from the perspective of end-users and stakeholders (contributing to solution roadmap, documentation and installation requirements)

Managing post installation issue resolution from beginning to post implementation by utilizing the specific support teams that will resolve the issues while maintain constant contact with the customer (store) until resolution. The success of implementation and construction technology installations while giving white glove service is the primary goal

Within implementation installations, contributing to execution of quality assurance, preparation of installation materials/session delivery, and provision of implementation support

Conducting post-installation and run-time performance measurement

Researching technology and industry trends for potential incorporation

Qualification

Business analysisData analyticsProject managementServiceNowQuality assuranceTeamworkCommunication

Required

Bachelor's degree in Project Management or Business, with skillsets in support and /or related field required

Business analysis experience in transformative ‘installation' efforts aimed to deliver better end-user physical and technological experiences and business process optimization via delivery of hardware and software applications. Familiarity with all Wendy's technology (and capabilities/differences), device form-factors, and ‘best-practice' trends is necessary. Experience should include rationalization/documentation of requirements and solutions designs related to supporting applications and business processes. Particular focus on contemplating, documenting, and training business process impacts is desired. (5+ years experience)

Experience conceiving and implementing capture of information to measure performance of installation processes and employing data analytics skills to anchor rationale for recommended improvements is expected. (5+ years experience)

Expertise participating in and managing multiple projects at a time is essential, which requires the ability to speak to the process and translate or reshape business expectations to coincide with the latest Wendy's Technology Hardware Stack. Leadership in the form of achieving derived milestones through cultivated teamwork and transparency is expected. (5+ years experience)

ServiceNow use, dashboard and reporting design experience, anchored from internal user perspective. Storyboarding continual improvement on processes visualizing better efficiency for internal team usage and reporting. (3+ years experience)

Experience executing (ideally in automated fashion) test cases and scripts. (3+ years experience)

Benefits

Parental leave

Free EAP sessions

Company 401k match

Other great offerings

Company

The Wendy's Company

Glassdoor3.4

The Wendy's Company serves up hamburgers around the world made with fresh, never frozen beef.

Founded in 1969

Dublin, Ohio, USA

10001+ employees

http://www.wendys.com

H1B Sponsorship

The Wendy's Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (1)