Willing Hands · 1 week ago
Director of Operations
Norwich, VT
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $95K/yr
5+ years expWilling Hands is a nonprofit organization focused on reducing food waste and providing equitable access to fresh food. They are seeking a Director of Operations to oversee core operational functions including warehouse management, fleet operations, and food recovery logistics while ensuring compliance with safety standards and supporting the organization's mission.
CommunitiesNon Profit
Responsibilities
Oversight of all warehouse and delivery operations, including supervising the Operations Manager and supporting the operations team in SOP development, leading food recovery logistics, food sourcing, food pickup, and delivery
Responsible for facilities and fleet management, including safety, maintenance, and capital planning
Contribute to organization-wide strategic planning and support the development team by providing operational insight and impact information
With the Executive Director, oversees all organizational budgeting and expense management
Ensure warehouse workflows support safe, efficient sorting, packing, and storage of fresh food
Work with the Operations Manager and Delivery Lead to maintain effective delivery routes and schedules
Uphold food safety procedures and ensure compliance with relevant regulations
Support the development of clear, written SOPs across operational areas
Supports stewardship of existing and new food recovery partners
Manage maintenance and inspection schedules for all vehicles, refrigeration, and buildings
Create or maintain checklists and tracking systems for routine facilities upkeep
Support long-term planning for equipment and vehicle replacement
Oversees IT systems and IT assets
Provide consistent supervision, coaching, and annual evaluations for direct reports
Help develop organization-wide systems that improve clarity, communication, and safety
Support implementation of the organization’s strategic plan in collaboration with the Executive Director
Foster a positive, mission-focused, safety-oriented workplace culture
Oversee the development and manage the organization’s annual operating and capital budgets
Work with team leads to monitor departmental expenses, update projections, and report monthly
Provide operational cost information needed for grant reporting and in-kind and restricted-fund tracking
Track spending on fleet, facilities, and equipment to support accurate forecasting
Serve on committees as assigned, including Strategic Planning
Serve on the Management Team
Other related assignments as necessary
Qualification
Required
Minimum of 5 years of experience in an operations leadership role
Experience supervising staff and managing multi-department systems
Ability to translate complex operational needs into simple systems and checklists
Comfortable blending office-based planning with hands-on operational oversight
Proficient with computer systems and technology
Clear communicator with strong organizational and problem-solving skills
Budget development, expense management, and financial reporting experience required; nonprofit finance preferred
Ability to maintain confidentiality and professionalism
Commitment to safety, equity, and mission-driven decision making
Preferred
Non-profit experience preferred
Strong operational leadership experience, preferred in nonprofit, agricultural, food systems, logistics, or small-business environments
Experience with warehouse, logistics, farming, and food systems is helpful but not required
Benefits
4 weeks of Earned Paid Time Off
12 Paid Holidays
100% Employer Paid Health Care, Dental, and Vision available
403b Retirement plan with 3% discretionary employer match
Employer Paid Family and Medical Leave up to 8 weeks for eligible employees
Mileage is reimbursed at the current federal reimbursement rate for all approved work travel with a personal vehicle
Opportunity to set professional development goals with a supervisor
Regular meetings of Willing Hands staff
We care deeply about building and sustaining an inclusive and equitable work environment
Company
Willing Hands
Willing Hands recovers fresh food from farms, grocery stores, restaurants and wholesalers, and delivers it year-round, for free, to 80 social service organizations across the Upper Valley of Vermont and New Hampshire.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Windham Foundation
2024-12-07Grant
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