Tek Leaders Inc ยท 3 hours ago
Product Operations Specialist
United States
Contract
Remote
Mid LevelTek Leaders Inc is seeking a detail-oriented Product Operations Specialist to manage the technical and operational lifecycle of their Clinical Quality products. This role serves as the critical link between client data and regulatory bodies, managing the implementation process, data extraction, troubleshooting, and final submissions to CMS and TJC.
Information ServicesInformation Technology
Hiring Manager
Rakesh Janga
Responsibilities
Manage Data Lifecycles: Oversee the submission of Inpatient, Outpatient, and Psychiatric data to the CMS warehouse and The Joint Commission (TJC) according to strict daily, weekly, quarterly, and annual deadlines
Submission Cycle Management: Execute multi-week cycle processes: uploading records, analyzing feedback/errors, unlocking for client corrections, and managing final "lockdown" and approvals
Error Resolution & Troubleshooting: Act as Level 2/3 support to investigate upload failures. This involves decrypting files, examining logs, identifying data errors (without editing the client file directly), and coordinating fixes with the client
System Monitoring: Monitor the systems and communication for confirmations to ensure successful processing statistics are reflected in the customer dashboard
Configuration: Configure new and renewing customers within the product, specifically activating collection measures, CMS reporting, and TJC reporting requirements
Implementation Support: Assist clients during the implementation phase by providing IT file specifications and assisting with data file setups
Training & Education: Train customers on the product functionalities. Identify gaps in training materials and assist in updating resources
Contract Review: rigorous review of contracts before they are sent to customers, utilizing the internal sources as the primary "source of truth" to verify accuracy against CRM records
Regulatory Compliance: Participate in CMS Vendor working groups to stay updated on regulatory changes and advocate for clients if CMS erroneously flags missed deadlines
Security: Adhere to strict data security protocols, including blacking out PHI (Protected Health Information) fields when communicating diagnostic data to customers
Qualification
Required
Deep understanding of Hospital Quality Measures, CMS reporting cycles, and TJC accreditation requirements
Ability to read and interpret complex data logs and error reports
Experience with file decryption and text editing tools; ability to troubleshoot raw data files outside of Excel
Familiarity with file upload tools and server-based data processing
Strong attention to detail for contract validation and regulatory deadlines
Ability to work cross-functionally to bridge gaps between sales, technical teams, and the client
Experience managing strict calendars for data submissions
Company
Tek Leaders Inc
Tek Leaders is a fast growing, global, innovative IT Services firm specializing in Digital Engineering and Digital Assurance Services.
Founded in 2008
1001-5000 employees
H1B Sponsorship
Tek Leaders Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (155)
2023 (162)
2022 (233)
2021 (269)
2020 (224)
Funding
Current Stage
Late StageLeadership Team
K
Krishna Pujari
President & CEO
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