Symbotic · 11 hours ago
Technical Control Engineer
United States
Full-time
Remote
Entry, Mid Level
$71K/yr - $98K/yr
2+ years expSymbotic is an automation technology leader reimagining the supply chain with its AI-powered robotic and software platform. The Technical Control Engineer ensures the smooth operation and reliability of automated systems at client sites, balancing reactive support with proactive monitoring and incident ownership.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat
Provide advanced remote support for electro-mechanical, software, networking, and controls-related issues using remote access tools
Troubleshoot and resolve issues related to:
Automation and robotic systems
PLCs, motors, VFDs, and motion control systems
Software applications, networking, and scripting
Serve as a technical escalation point and act as the focal lead during major incidents
Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently
Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs
Provide clear, timely updates to internal and external stakeholders during incidents
Respond to equipment downtime events and coordinate with external vendors or resources as needed
Proactively monitor system performance metrics, logs, and trends to identify potential failures before they impact operations
Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence
Identify systemic issues and recurring failure patterns, translating insights into preventative actions and process improvements
Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution
Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution
Collaborate with R&D, Implementation, and Customer Operations to transition new sites from 'Hypercare' to steady-state support
Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrence prevention
Contribute to a scalable KB to enable 'shift-left' resolution, improving self-sufficiency for customers and on-site Tier 1 teams
Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks
Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues
Stay current on supported software, hardware, tools, and platform updates relevant to Symbotic systems
Qualification
Required
Bachelor's degree in electrical engineering, Controls Engineering, Automation Engineering or related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered
Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems
Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools
Proficiency with Linux shell environments and scripting; working knowledge of SQL scripting and application support
Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages
Experience with server management, Active Directory, and Windows/Linux patching
Strong troubleshooting, documentation, collaboration, and communication skills
Ability to prioritize and perform effectively in high-pressure, customer-facing environments
Preferred
Prior field or industry experience in automation, robotics, warehouse, or supply chain environments
Demonstrated experience providing remote system support (Remote Desktop, SSH)
Familiarity with ISC DHCP, BIND, and server configuration
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
H1B Sponsorship
Symbotic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
2026-01-16
The Motley Fool
2026-01-09
Company data provided by crunchbase