Customer Enablement Specialist jobs in United States
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Workshop · 1 day ago

Customer Enablement Specialist

positionOmaha, Nebraska, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Workshop is a fast growing, venture-backed startup based in Omaha, Nebraska, seeking a Customer Success Enablement Specialist to enhance the effectiveness of their Customer Success teams. The role involves developing programs to educate customers, creating user guides, and managing enablement channels to improve customer engagement and adoption of the Workshop platform.

EmailSoftwareUnified Communications

Responsibilities

Build communications strategies to support user adoption of new and existing features
Inspire new ways to use Workshop through user guides and best practices, and create customer-centric materials in a variety of mediums
Surface customer usage insights and trends to support proactive Customer Success engagement
Build and manage enablement channels, including help docs, video content, and live training sessions
Improve reporting and visibility into customer usage, engagement, and adoption

Qualification

Customer enablement programsContent creationData analyticsProject managementCommunication skillsCustomer-facing experience

Required

Experience building one-to-many customer enablement or education programs
Strong content creation skills across written, video, and live formats
Comfort building processes and programs from scratch with a high level of ownership
The ability to prioritize work based on customer impact and expected ROI
Excellent communication skills with both internal teams and external customers
Experience analyzing and summarizing customer or product usage data

Preferred

Previous experience in a customer-facing role, like Account Management or Customer Success

Company

Workshop

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Workshop is an internal communications platform that offers employee communication and internal marketing services.
dateFounded in 2021
location
Omaha, Nebraska, USA
people-size51-200 employees
web-link
https://www.useworkshop.com

Funding

Current Stage
Growth Stage
Total Funding
$27.7M
Key Investors
McCarthy Capital
2025-03-18Series Unknown· $7M
2023-11-16Series A· $12M
2022-07-25Seed· $5.2M

Leadership Team

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Rick Knudtson
Co-founder & CEO
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Derek Homann
Co-founder and COO
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Recent News

Silicon Prairie News
Workshop surpasses 100 employees as it nears five-year anniversary
2025-12-05
Silicon Prairie News
Two prominent startup investment firms in Nebraska rebrand, launch new names
2025-11-08
Silicon Prairie News
Upcoming 2025 Nebraska Startup Job Mixer to connect young talent with local startups
2025-11-08
Company data provided by crunchbase