Capgemini · 10 hours ago
Lead COE for North America - CRM Strategy (Insurance & Financial Services)
Chicago, IL
Full-time
Hybrid
Lead/Staff
10+ years expCapgemini is a company that empowers individuals to shape their careers and inspires collaboration among colleagues worldwide. They are seeking a visionary CRM Leader to define and execute the Go-To-Market strategy for CRM solutions in the Insurance and Financial Services sector, focusing on Agentic AI and customer engagement.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Define and lead the CRM GTM strategy for Insurance and broader Financial Services
Align CRM offerings with evolving market needs, focusing on Agentic AI-driven transformation
Serve as a subject matter expert on future CRM trends, including AI-driven automation, personalization, and agentic workflows
Evangelize CRM transformation opportunities to clients and internal teams
Leverage deep knowledge of Insurance distribution and service models (agents, brokers, direct-to-consumer, hybrid)
Identify opportunities to transform these models using Agentic AI for efficiency and customer experience
Partner with sales teams to drive pipeline growth and deal closure
Develop positioning, messaging, and value propositions for CRM solutions
Work closely with product, marketing, and delivery teams to ensure GTM success
Influence roadmap decisions based on market insights and client feedback
Qualification
Required
10+ years in CRM strategy consulting, preferably with top-tier consulting or technology firms
Proven track record in Insurance and broader Financial Services such as Banking or Capital Markets experience
Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities
Knowledge of Agentic AI and its impact on CRM, customer engagement, and operational models
Strong strategic thinking and GTM execution capabilities
Excellent communication and stakeholder management skills
Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to C-level leaders
Bachelor's degree required
Preferred
MBA or equivalent preferred
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas Strategic Business Unit
Recent News
2026-01-16
Company data provided by crunchbase