Meridian Cooperative · 15 hours ago
FIS Product Support Specialist II- Accounting Systems
Atlanta, GA
Part-time
Onsite
Mid Level
4+ years expMeridian Cooperative is looking for an FIS Product Support Specialist II to join their Accounting Product Support Team. This role involves troubleshooting technical issues, guiding customers through solutions, and supporting the FIS Accounting System while fostering a collaborative environment.
AccountingBillingInformation TechnologyNon ProfitSoftware
Responsibilities
Be the go-to expert for accounting and system support in FIS
Resolve and document customer cases via phone, email, and chat
Train end-users through webinars and presentations
Share feedback to improve products and customer experience
Mentor junior teammates and collaborate across departments
Qualification
Required
4+ years of experience in a technical support role
Strong knowledge of accounting, general ledger, payroll, and inventory
Excellent communication skills—you can make complex topics simple
Experience with software troubleshooting, CRM/help desk tools, and Microsoft Office
Bachelor's Degree in Information Technology, Computer Science, or equivalent experience in related field
A customer-first mindset and passion for problem-solving
Preferred
Experience with Meridian's FIS System or cooperative/energy accounting
Hands on experience with within an accounting function
Benefits
Outstanding Medical/Dental/Vision
Education/Training Reimbursement
On-Site Education Courses
Flexible Spending Account
Health/Wellness Reimbursement
Excellent Life and AD&D insurance
Paid Time Off: Eligible to begin accrual from date of hire; accrual amount based on years of service. Beginning accrual rate equivalent to 22 days per year. 9 holidays which include the day after Thanksgiving, and Christmas Eve. Up to 240 hours of PTO can roll over to the following year.
Volunteer Time: 8 hours per year
Retirement: Robust 401K. Following one year of eligible service, the Company contributes in two ways: (1) match of 100% of each dollar you contribute on the first five percent (5%) of eligible compensation, and (2) Employer basic contribution of 4% of base salary (with increases in basic contribution percentage based on years of service). Employees are 100% vested in Company funded contributions from the date they enter the plan.
Company
Meridian Cooperative
Meridian Cooperative is a not-for-profit cooperative, leader in the development of innovative utility software and technology solutions.
501-1000 employees
H1B Sponsorship
Meridian Cooperative has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (7)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Chris Haas
Chief Executive Officer
Heath Glass
Chief Technology Officer
Recent News
2022-04-21
Company data provided by crunchbase