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City of New York · 2 hours ago

Certified IT Administrator

Manhattan, NY

Full-time

Hybrid

Entry, Mid Level

$95K/yr - $129K/yr

2+ years exp

The City of New York's Office of Labor Relations (OLR) is seeking a Certified IT Administrator to provide technical support and manage IT systems for city employees. The role involves installing and maintaining hardware and software, troubleshooting network issues, and ensuring the security and performance of IT services.

GovernmentLegalPublic Relations

Responsibilities

Provide Help Desk and HW/SW support to OLR employees on premises and working remote

Install new workstations, laptops, printers, and VoIP phones

Install, configure, and maintain network switches, local Synology NAS, VMWare servers hosted in OTI

Perform troubleshooting analysis of network services, endpoint devices, and associated systems

Document network problems and resolution for future reference

Monitor system performance and implement performance tuning

Manage user accounts, permissions, and Office 365 email accounts

Monitor network and security software on endpoint devices including CrowdStrike and McAfee

Monitor and support MDM for phones, wireless devices, agency access security, video surveillance and teleconference systems

Provide GRM imagining system support to OLR employees

Monitor and apply security patches to OS and software applications

Collaborate with colleagues to identify and implement effective IT solutions

Contribute to a positive, team-oriented work environment

Qualification

LAN administrationWAN planningNetwork troubleshootingVMWare serversOffice 365 managementSecurity managementHelp Desk supportTeam collaboration

Required

Professional/vendor certification(s) in local area network administration that is required for the position to be filled

A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management

A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in '1'

A satisfactory equivalent of education and/or experience equivalent to '1' or '2' above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience

A master's degree in computer science or a related field from an accredited college may be substituted for one year of experience

At least one year of satisfactory (not classroom based) full-time information technology experience as described in '1' above