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Hunt Military Communities · 1 day ago

Customer Service Member

Newport News, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hunt Military Communities is seeking a Customer Service Member to join their 24 hour service desk team. The role involves assisting residents with general needs, managing leasing and placement tasks, and responding to emergencies as needed.

MilitaryProperty DevelopmentReal EstateReal Estate Investment

Growth Opportunities

Responsibilities

Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department

Assists with referral/placements and move-in/move-out process

Maintains fax machines, assists users, and perform other clerical duties as necessary

Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed

Registers new residents; assigns room numbers, issues room keys

Responds to incoming customer's work orders requests, and inputs work orders from residents

Reports customer service related issues to the appropriate property management staff, as necessary

Coordinates day-to-day customer communication and interacts with the customers to foster ongoing relationships

This position requires driving for the Company using either 1)a Company vehicle, at any frequency from Rarely to Constantly; or 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties

Qualification

Customer Service ExperienceMicrosoft WordOutlookCommunication Skills

Required

High School Diploma or GED

three to six months related Customer Service experience and/or training

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to communicate effectively to customers or employees of organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Knowledge of Microsoft word processing software; Internet/Intranet software; Outlook and E-mail software systems

DL NUMBER - Driver's License, Valid and in State License - Every employee must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy