RingCentral · 18 hours ago
Telecom Product Manager AI
Belmont, CA
Full-time
Onsite
Mid, Senior Level
$112K/yr - $160K/yr
4+ years expRingCentral is a leading provider of business cloud communications and contact center solutions. They are seeking a Telecom Product Manager to manage and scale their AI product family, focusing on product strategy, execution, and collaboration with various teams to enhance customer-facing telecommunication AI products.
Cloud ComputingCollaborationEnterprise SoftwareMeeting SoftwareSaaSVoIP
Responsibilities
Own and evolve major portions of the product roadmap and milestones, aligned with company strategy and customer needs
Translate high-level strategy and customer and business asks into clear product requirements, milestones, and success metrics
Balance short-term execution (features, fixes, enablement) with long-term differentiation
Write high-quality PRDs, user stories, and acceptance criteria
Prioritize backlog using customer impact, revenue, and risk
Work closely with engineering through design, development, testing, and launch
Drive cross-functional launch readiness (sales enablement, support, docs)
Engage directly with customers, partners, and sales to gather feedback
Analyze usage data, churn signals, and adoption gaps to inform roadmap decisions
Position AIR effectively against competitors (Zoom, Cisco, Dialpad, etc.)
Qualification
Required
4-6+ years of product management experience, with a deep telecom/UCC/AI background
Proven experience delivering products in Cloud telephony, UCaaS, CCaaS, or network-based services
Hands-on experience with AI-powered products, ideally customer-facing (chatbots, voice AI, assistants)
Strong understanding of SIP/PSTN basics, call routing, IVR/receptionist flows
Strong understanding of SaaS product lifecycle, PLG motions, enterprise requirements
Excellent written and verbal communication skills
Ability to operate in ambiguous, fast-moving environments
Preferred
Experience with AI/ML technologies such as NLU, RAG, speech-to-text, agentic systems
Experience working with regulated industries (finance, healthcare)
Prior experience at a telecom, UCaaS, or large-scale SaaS platform company
Benefits
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program
Company
RingCentral
RingCentral is a provider of enterprise cloud communications and collaboration solutions.
5001-10000 employees
H1B Sponsorship
RingCentral has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (53)
2023 (55)
2022 (76)
2021 (80)
2020 (58)
Funding
Current Stage
Public CompanyTotal Funding
$1.69BKey Investors
Sylebra CapitalAkkadian VenturesHermes Growth Partners
2025-09-12Post Ipo Debt· $1.24B
2023-08-09Post Ipo Debt· $400M
2023-05-25Post Ipo Equity
Leadership Team
Vlad Shmunis
Founder, CEO, Chairman
Vlad Vendrow
CTO
Recent News
2026-01-16
2026-01-07
Company data provided by crunchbase