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Dexian · 2 hours ago

Representative, Customer Service - Skilled

Portage, MI

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

Dexian is a leading technology and professional staffing company with a global presence. They are seeking a Customer Service Representative to provide customer services related to sales, promotions, and installations while ensuring customer satisfaction and resolving complaints effectively.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

Responsibilities

Provides customer services relating to sales, sales promotions, installations and communications

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws

Develops organization-wide initiatives to proactively inform and educate customers

Develops improvement plans in response to customer surveys

Qualification

Customer service experienceSales knowledgeComplaint resolutionCustomer education initiativesCommunication skills

Required

Provides customer services relating to sales, sales promotions, installations and communications

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws

Develops organization-wide initiatives to proactively inform and educate customers

Develops improvement plans in response to customer surveys

This position requires knowledge that is acquired through experience, specialized education or training

The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making

The job requires a basic understanding of work routines and procedures in own discipline

The technical procedures for this level are well defined

The job works within well-defined procedures that may involve a variety of work routines

This job typically requires a minimum of 2 or more years experience