American Modern Insurance Group ยท 17 hours ago
Customer Service Representative I
Amelia, OH
Full-time
Hybrid
New Grad, Entry LevelAmerican Modern Insurance Group is a recognized specialty insurance leader providing products and services for residential properties and recreational markets. The Customer Service Representative is responsible for delivering quality service to policyholders, agents, and lienholders by addressing inquiries and processing transactions across multiple channels.
InsuranceReal Estate
Responsibilities
Answer incoming contacts volume for our policy holders, agents, lenders, and strategic accounts for all lines of business
Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc
Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products
Use multiple computer applications; scheduling system, policy management systems, and various tools to assist
Ensure positive interdepartmental relationships while supporting department initiatives and goals
Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need
Ensure a distraction-free and professional work environment
Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful solution
Qualification
Required
Proficient understanding of the company products
Flexible with skillsets, consisting of but not limited to; Onboarding, Partner Assistance, Click to Chat, and Processing based on training and business need
Knowledgeable in multiple product lines with the ability to process a variety of transactions
Ability to multi-task and work independently in a fast-paced environment with a high volume
Ability to operate in a fast-paced, ever-changing environment while supporting key corporate initiatives
Flexibility with assisting policyholders, agents, and lenders in a multiple channel environment
Demonstrates a willingness to do things differently and with an open mind
Proficient in Microsoft Office and computer applications for servicing/quoting all products
Proficient in utilizing knowledge management tools and resources
Flexible and versatile in workflow to manage different incoming lines through various platform
Installation and usage of required equipment, including hardwiring into a router via ethernet cord
Can meet required internet speeds based on department requirements
Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management
Benefits
Two options for your health insurance plan (PPO or High Deductible)
Prescription drug coverage (included in your health insurance plan)
Vision and dental insurance plans
Short and Long Term Disability coverage
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
A variety of health and wellness programs provided at no cost
A hybrid environment that gives you a choice in where and how you get work done
A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
An on-site complimentary workout facility as well as walking trails on campus grounds
On-site wellness center complete with nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community
Company
American Modern Insurance Group
American Modern companies provide insurance solutions for customers.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andreas Kleiner
CEO & President
Shannon Lewandowski
Innovation and Digtal
Recent News
2025-12-16
2025-11-21
Company data provided by crunchbase