Customer Success Manager, Cohort jobs in United States
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RLDatix North America · 4 days ago

Customer Success Manager, Cohort

positionChicago, IL
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

RLDatix is on a mission to help raise the standard of care in healthcare organizations worldwide. They are seeking a Customer Success Manager, Cohort to ensure customers derive maximum value from their software solutions by managing account health and driving customer satisfaction, adoption, and retention.

Health CareSoftware

Responsibilities

Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
Develop and manage success plans using objective data, in collaboration with the account team
Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions
Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes
Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions
Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment

Qualification

Customer Success ManagementHealthcare SaaS ExperienceData AnalysisCustomer EngagementRelationship BuildingCollaborative Work

Required

3+ years of experience in a Customer Success role within a Healthcare SaaS company
Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS
In-depth knowledge on how to leverage data to drive customer insights and business decisions
Sincere interest in building long-term relationships with customers
A knack for working collaboratively within a fast-paced, evolving team
Ability to travel across North America as needed

Benefits

Health
Dental
Vision
Life
Disability insurance
401K
Paid time off
Paid holidays

Company

RLDatix North America

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Glassdoor3.9
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RLDatix is on a mission to change healthcare.
dateFounded in 1997
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://www.rldatix.com/

Funding

Current Stage
Late Stage
Total Funding
$2B
Key Investors
Blue OwlNordic Capital
2024-02-13Debt Financing· $2B
2022-01-10Private Equity
2019-05-13Series Unknown

Leadership Team

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Dan Michelson
Chief Executive Officer
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Chris Malanuk
SVP, Provider Solutions
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Recent News

PR Newswire UK
RLDatix Appoints Richard Jarvis as Chief Technology Officer
2026-01-16
MedCity News
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2025-12-24
Newswire
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2025-10-10
Company data provided by crunchbase